Mango Refund Missing After In-Store Return

I returned a dress I purchased from Mango’s online store to the Mango Alsancak store in Izmir on August 17, 2026. Although the purchase price was $28, I still have not received my refund despite a significant amount of time having passed.

I completed the return process at the store without any problems, and I have the return receipt as proof. However, the refund has not been credited to either my credit card or my bank account. I have also received no information regarding the status of the refund.

I request that the refund for my online order be processed as soon as possible and that the $28 purchase price of the dress be promptly refunded to my card or bank account.