Mango Order Pending After Payment and Cancellation Request Under Review

On 15 September 2026 I placed an order through the Mango online shopping application. Since that day I have been experiencing continuous problems with this purchase. I did not receive any order confirmation email or order number by email, even though the payment was taken from my credit card, and I could not see this order on the “my purchases” section of my profile. After struggling for two days I finally managed to reach customer service and obtained the order number FAM8NW, so I started tracking the order. However, while my other purchases from Mango were delivered without any problem, this specific order remained pending, even though the payment was successfully taken. Because the process was taking too long, I tried to cancel the order. Although Mango normally states that cancellation requests are answered within 24 hours, for this order I have been seeing the warning “cancellation request under review” for 6 days. I once again had great difficulty reaching customer service. The representative told me that they were having problems with Iyzico, that the payments were not reaching them and that there was a system issue. Nevertheless, as a long-established company, Mango is causing me a grievance, because the money has been taken from me, but my order is neither being processed nor cancelled, and I am not receiving any refund or products. I request that my problem be resolved urgently by either delivering my order without further delay or refunding the full amount I paid. I also think that any issue Mango has with intermediary payment companies should not be reflected on me as a customer.