On April 15, I placed an order through the Mango online application and received an email confirmation stating that the delivery date would be April 21. However, despite today being May 7, 2026, my order still appears as “preparing” in the system. Even after 22 days have passed, the products have neither been delivered to me nor has any clear information been provided regarding the delay. To make matters worse, all of the items I ordered are now marked as “out of stock” in the application.
For approximately the last 10 days, I have repeatedly contacted Mango through phone calls, email, live chat support, and even Twitter/X. Every communication channel provided different and contradictory explanations, yet no concrete action or real solution has been taken. The products are missing, and the payment I made has still not been refunded.
I request that the inconvenience and financial frustration I experienced during this process be resolved immediately and that the payment for my order numbered F2FHWO be refunded to me in full, without any deductions or delays.
I placed an order for two items from Mango’s online store on 01.12.24. It has been 13 days now, and my order is still marked as "being prepared." Despite contacting customer service at least six times, I keep receiving different excuses. First, they said a refund would be issued, but when I called a...
I ordered from Mango on 25/12/2024, and now, on 17/01/2025—22 days later—it still says "in progress." This delay and poor communication make me feel truly overlooked as a customer. It's frustrating to experience such inadequate order management, particularly when I had faith in the brand to meet dea...
On November 29, 2025, I placed an order on Mango’s online store. While my order was still being prepared, one of the items was canceled unilaterally by the company due to a stock error and was never shipped to me. When I called customer service, I was told that once my order is delivered, the amount...
I was browsing Mango’s website on April 10, 2026 to purchase a product, but even though I exited without confirming the order, the system still charged my saved card and completed the payment. Within 10 minutes, I immediately submitted a cancellation request. However, despite this, more than 7 hours...
I placed an order through Mango’s online store, and it was originally scheduled to arrive on May 16. That date has come and gone, but my order is still nowhere to be seen. What’s even more frustrating is that nowhere during checkout was I informed that the shipment would be coming from overseas. Ha...
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