Mango Payment Taken but Order Number Never Received

On September 15, 2026, I made a purchase through the Mango mobile app for a total of $88. I paid with my debit card, and the amount was immediately charged to my account. However, no order was created in the system, and I did not receive an order number.

When I contacted Mango Customer Service, I was initially told that there was a problem with the payment and that I should contact them by email. I then contacted my bank, which clearly confirmed that the transaction had been completed successfully and that there was no issue on their end. I also contacted iyzico, and they confirmed that the payment had been collected and that the funds had been transferred to Mango’s account.

After receiving this information, I contacted Mango Customer Service again. This time, I was told that there was a system error and that I would receive a response by email. More than 24 hours have passed, but I have received no response whatsoever. When I called again, I was simply told that the system error was still ongoing and that they could not say when it would be resolved. Not only is the status of the products I paid for— which should have been delivered to me the following day—unknown, but my money has also already been charged, leaving me without both the products and my funds.

I request that this issue be resolved immediately and that Mango provide a clear and definitive solution regarding why my order was not created even though the payment was successfully collected.