Mango Charged My Card but My Order Does Not Appear

I placed an order for a dress through Mango’s official website on September 16 at 3:03 p.m. for a total of $24. Although the payment was charged to my debit card, the order does not appear anywhere in the “My Orders / My Purchases” section of my Mango account.

This issue has continued since September 16, and my order has never appeared in the system even once. I have contacted customer service several times about the issue, but each time I was simply given the runaround, the conversations were ended, and no concrete solution was provided. It is extremely frustrating that an order I have already paid for does not appear in the system and that I have not received a clear explanation.

I request that my paid order be immediately added to the system and that the product be shipped to me. If this cannot be done, I request that the $24 I paid be promptly refunded to my card and that I receive an explanation regarding the inconvenience I have experienced.