LivU deducted coins during calls unfairly, how do I prove the issue and recover them?

If LivU deducted coins during calls unfairly and you want to prove the issue and recover them;

Contact LivU Support;

• Explain that coins were deducted unfairly during calls
• Provide your LivU user ID and registered email/phone
• Mention the exact call times, durations, and coin amounts lost
• Describe what went wrong (call didn’t connect, ended immediately, poor connection, etc.)
• Attach screenshots showing balance changes and call history

Ask them to;

• Review the call logs and billing records for those sessions
• Confirm whether the calls actually connected properly
• Refund or re-credit the unfairly deducted coins
• Fix any bug causing incorrect coin deductions
• Provide a ticket number and a clear resolution timeline

Reduce future losses;

• Avoid continuing calls if you see coins dropping without a proper connection
• Restart the app if calls fail repeatedly
• Make sure you’re on a stable internet connection
• Update LivU to the latest version

If support ignores or refuses; share your experience and consider filing a complaint on Xolvie to seek visibility and recovery.