LivU premium benefits stopped working after payment, what’s the fastest way to fix this?

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Xolvie Resolution Specialist February 03, 1:01 pm

If LivU premium benefits stopped working after payment and you want the fastest way to fix it;

Contact LivU Support immediately;

• State that you paid for LivU Premium but benefits are not active
• Provide your LivU user ID and registered email/phone
• Share the order ID / transaction ID and payment method
• Mention which premium features stopped working (free calls, filters, boosts, etc.)
• Attach screenshots of the receipt and inactive premium screen

Ask them to;

• Verify the payment on their billing system
• Re-sync or manually activate Premium benefits on your account
• Confirm whether this is a known syncing or server issue
• Refund the payment if benefits cannot be restored

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.

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