I have been a regular Livu user for a long time and have consistently made payments using my credit/debit card. However, for approximately the past two weeks, every time I try to make a purchase, I receive a message saying, “Your transaction could not be completed, please try again later,” and the payment does not go through. There are no charges or pending authorizations on my card—each attempt is immediately declined.
During this period, I have tried nearly 20 times, and every attempt resulted in the same error. As a regular user of the app, this issue prevents me from using the service properly, and since no explanation has been provided, I have no idea why this is happening. I attempted to contact support or customer service but was unable to reach anyone to report the issue.
I request that my Livu account and payment systems be reviewed, that I be clearly informed of the reason why my payments are being declined, and that this issue be permanently resolved as soon as possible.
I recently discovered that six separate online transactions were made through Livu, all without my knowledge or consent. These purchases were not made by me, and yet my account was charged repeatedly. This is a serious violation of trust and privacy. What’s even more concerning is that I’ve come ac...
I made payments for two separate services, and neither of them were credited to my account. If my money isn't refunded, I will never use this app again. Lately, I've been making frequent purchases, and the problems have only been increasing. This is completely unacceptable. Their customer service h...
LivuChat has been repeatedly withdrawing money from my account without my authorization! I never approved these charges, yet they keep happening, and I have no control over it. This is completely unacceptable! I demand a full refund for every unauthorized charge. I have no connection to these trans...
Hello, I’ve been a loyal LivU user for three years, and I regularly purchase coins every month. However, for the past few weeks, I’ve been facing a serious issue: right after I buy coins, the app refuses to connect. The match screen just stays stuck on “waiting,” and I can’t get into any interaction...
I made a single purchase of gold on the LivU app, but to my surprise, my account was charged three times for the same transaction. Despite only attempting to load gold once, multiple payments were deducted from my account. I contacted Yapı Kredi Bank to report the issue, and they advised me to reach...
Comments