On January 15, 2026, at 2:55 AM, I made a bank transfer payment of $8 through GPay to purchase coins for my LivU account. The app stated that I would receive 1,300 coins in return for the payment. However, even after four days, no coins have been credited to my LivU account.
During this time, I submitted support requests through live chat and other available channels to both GPay and LivU, but I have not received any response. I neither received the promised service nor a refund for the amount I paid.
My LivU ID number is 4292615850, and my username is Burak. I am requesting that either the promised 1,300 coins be credited to my account immediately or that the $8 payment be refunded in full.
On August 13, 2025, I purchased ₺1,440 worth of coins (stones) on the Livu app using my Yapı Kredi bank card. The payment was successfully deducted from my account, but the coins were never credited to my Livu account. Immediately after the purchase, I contacted Livu customer support to report the i...
On December 20, 2025, at 3:04 PM, I purchased a 990-coin package through the LivU app using my debit card for $1 (converted from 35 at the current exchange rate). However, only 120 coins were credited to my account, and the remaining coins were not added. I have the payment receipt and proof of tra...
On November 15, 2025 at 17:30, I purchased 1,500 coins on Livu for $2 using my bank account. The transaction was approved, the payment was withdrawn from my account, and I still have both the receipt and the transaction link. However, the coins were never added to my Livu account. This is the secon...
I purchased 990 coins on the Livu app, but the coins were never added to my account, even though the payment was successfully charged. I would like my coins to be credited to my account immediately. The payment was made from my card for ₺35, and my user ID is 4163171401. Please transfer the purchas...
I purchased 5,000 coins on Livu earlier today, but they still haven’t been added to my account. I paid through a bank transfer and even submitted a payment receipt, but despite repeatedly contacting their so-called “VIP support” since morning, I haven’t received any solution or response. This shoul...
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