On January 31, 2026, at around 5:30 PM, my Livu account was suddenly closed without any warning or explanation. When I try to log in, I receive a message saying, “Information could not be retrieved, please log in again,” and I am unable to access my account. At the time my account was closed, I had a balance of 15,000 coins, and I currently cannot access those coins either.
My account was registered with my email address, and I have been waiting for a resolution for approximately 30 hours. During this time, I have sent six emails to the Livu support team. I only received a message stating that they cannot manually restore the account, but no clear explanation has been provided regarding why my account was closed, and it remains inaccessible.
I request that Livu clearly and explicitly inform me of the reason my account was closed and that my account—which I believe was unfairly suspended—be reinstated. I also demand full access to the 15,000 coins that were in my account.
On November 15, 2025 at 17:30, I purchased 1,500 coins on Livu for $2 using my bank account. The transaction was approved, the payment was withdrawn from my account, and I still have both the receipt and the transaction link. However, the coins were never added to my Livu account. This is the secon...
I’m beyond frustrated with Livu right now. Without any warning or explanation, my account got banned and I was completely locked out of the app. I didn’t do anything wrong—no violations, no misconduct, nothing. One minute I was using Livu, and the next I couldn’t even log in. This is incredibly unfa...
I purchased 5,000 coins on Livu earlier today, but they still haven’t been added to my account. I paid through a bank transfer and even submitted a payment receipt, but despite repeatedly contacting their so-called “VIP support” since morning, I haven’t received any solution or response. This shoul...
I deposited money into my LivU account expecting to receive coins immediately, as has always been the case in the past. But this time, the coins never showed up. I’ve never experienced an issue like this before, which makes this situation even more frustrating. I trusted the platform and completed t...
On August 13, 2025, I purchased ₺1,440 worth of coins (stones) on the Livu app using my Yapı Kredi bank card. The payment was successfully deducted from my account, but the coins were never credited to my Livu account. Immediately after the purchase, I contacted Livu customer support to report the i...
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