Livu Customer Reports Unprofessional Live Support Experience

I am an active Livu streamer who earns a significant weekly income through the platform and also generates revenue for Livu. I decided to stop streaming and open an agency, so I contacted Livu to get support with this process. When I spoke with your WhatsApp team, I received a very attentive and helpful response. However, my experience with the live support team on the Livu platform was extremely disappointing.

Today, when I contacted live support to get assistance with my agency application, I received an extremely rude and unprofessional response along the lines of, “Do you expect us to set aside extra time just for you?” Despite explaining that I was trying to work in cooperation with the platform, that I generate revenue for Livu, and that I expected professional support, I was treated in a dismissive manner, as if I were wasting their time by reaching out. Opening an agency was a step I planned to take both to increase my own earnings and to generate more revenue for Livu. However, this attitude made me feel unsupported and undervalued even before the process had properly begun.

I have also previously faced the risk of violations on TikTok and Instagram due to issues originating from Livu, and during those situations, I felt as though the responsibility was placed primarily on me. On top of everything else, being treated so disrespectfully by an official live support channel has seriously damaged my trust in the brand.

I request that Livu's official management contact me directly and that this live support conversation be reviewed, with appropriate action taken regarding the staff member involved. I am approaching this relationship with the intention of cooperation and mutual benefit, and at the very least, I expect respectful and professional communication.