I am writing to report an issue with an in-app purchase of coins in the Livu application that I made in Chile, which was charged to my account but not credited to my Livu balance.
On April 6, 2026, at approximately 9:30 p.m., I purchased coins through Livu and paid via Mercado Pago. The payment was successfully processed, and the amount was debited from my account. The order ID for this transaction is O7447079358290219016.
Despite the successful charge, the purchased coins were not added to my account in the application. I contacted Livu support regarding this issue, but so far I have not received any clear response or a concrete solution.
As a customer, I believe it is my right to receive the product I paid for. I kindly request that Livu immediately credit the purchased coins to my account without any further delay, or provide an effective resolution to this issue as soon as possible.
On December 20, 2025, at 3:04 PM, I purchased a 990-coin package through the LivU app using my debit card for $1 (converted from 35 at the current exchange rate). However, only 120 coins were credited to my account, and the remaining coins were not added. I have the payment receipt and proof of tra...
On November 15, 2025 at 17:30, I purchased 1,500 coins on Livu for $2 using my bank account. The transaction was approved, the payment was withdrawn from my account, and I still have both the receipt and the transaction link. However, the coins were never added to my Livu account. This is the secon...
On August 13, 2025, I purchased ₺1,440 worth of coins (stones) on the Livu app using my Yapı Kredi bank card. The payment was successfully deducted from my account, but the coins were never credited to my Livu account. Immediately after the purchase, I contacted Livu customer support to report the i...
I purchased 990 coins on the Livu app, but the coins were never added to my account, even though the payment was successfully charged. I would like my coins to be credited to my account immediately. The payment was made from my card for ₺35, and my user ID is 4163171401. Please transfer the purchas...
I purchased 5,000 coins on Livu earlier today, but they still haven’t been added to my account. I paid through a bank transfer and even submitted a payment receipt, but despite repeatedly contacting their so-called “VIP support” since morning, I haven’t received any solution or response. This shoul...
Comments