LivU banned my account after one chat session, how can I recover it?

If your LivU account was banned after only one chat session, it was probably because of something that was deemed to be against their Community Guidelines, including offensive content or behavior.

To resolve this, collect any pertinent data regarding the incident and your account to bolster your argument.

Contact LivU's customer service by sending an email to [email protected] to contest the ban.

Include your device model, operating system version, user ID, and a detailed description of the issue in your email. Attach screenshots or any supporting documentation to your message if you have any.

To help fix the problem, you may also start the Know Your Customer (KYC) verification process at https://kyc.livu.me/hc/en-us to verify your identity.

Remember that accounts that have been deleted cannot be retrieved, so it's important to act quickly and supply all the information required to make the appeal process easier.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.