LivU charged me unexpectedly for a subscription, how can I get a refund?

Even though I no longer actively use the Livu app, charges were made through my account without my knowledge or consent. When I later realized what had happened, I learned that my sibling had made multiple in-app purchases using my credit and debit cards. The transactions were processed through my r...

Even though I do not have the “Livu” app installed on my iPhone (iOS), on November 17 and 18, 2025, a total of six unauthorized transactions were made on my Ziraat Bank credit card: Four charges of $205 Two charges of 844.20 MYR The transaction descriptions include “livu Hong Kong hk.” These pay...

On October 20, 2025, I noticed that the Livu app had charged my credit card twice through iOS for a total of $242.01 ($200.28 and $41.73). The card used ends with the digits 4825, and the transaction description reads “livu Hong Kong hk.” These charges were made completely without my knowledge or au...

On June 17, 2025, several unauthorized transactions were made through LivU using my Ziraat Bank credit card, without my knowledge or approval. I immediately reported these as fraudulent charges and clearly stated multiple times that I was not responsible for these transactions. I also submitted a pu...

I made payments for two separate services, and neither of them were credited to my account. If my money isn't refunded, I will never use this app again. Lately, I've been making frequent purchases, and the problems have only been increasing. This is completely unacceptable. Their customer service h...

I recently discovered that six separate online transactions were made through Livu, all without my knowledge or consent. These purchases were not made by me, and yet my account was charged repeatedly. This is a serious violation of trust and privacy. What’s even more concerning is that I’ve come ac...

I’m filing a serious complaint against the Livu app. I have never created an account or used any services connected to this platform. Despite that, my bank card was charged 16 separate times, totaling ₺1876—without my consent or authorization. This is a blatant case of unauthorized transactions, an...

I just found out that Livu charged ₺238 from my Yapı Kredi credit card without my consent—and it happened at midnight, when I wasn’t even using the app! What’s worse is that I never received any confirmation code or notification, and the charge came from some sketchy, unrecognized account. This is c...

I’m shocked and extremely angry with Livu. I don’t even have a membership or active subscription on the app, and yet three separate charges were made to my card, totaling ₺776. What’s even more outrageous is that I never received any confirmation or approval code for these transactions. How can Livu...

I made a single purchase of gold on the LivU app, but to my surprise, my account was charged three times for the same transaction. Despite only attempting to load gold once, multiple payments were deducted from my account. I contacted Yapı Kredi Bank to report the issue, and they advised me to reach...

I just discovered that a total of ₺1200 was charged to my Ziraat Bankası Genç Card for purchases on the Livu app—an app I never use and never authorized! Somehow, my account information was accessed, and my money was spent without my knowledge or consent. How is this even possible? I demand an immed...

LivuChat has been repeatedly withdrawing money from my account without my authorization! I never approved these charges, yet they keep happening, and I have no control over it. This is completely unacceptable! I demand a full refund for every unauthorized charge. I have no connection to these trans...

I made a purchase on the Livu app, but I was not satisfied with what I paid for. According to Livu’s own refund policy, users who are unhappy with their purchase can request a refund within 14 days. However, despite following their policy and submitting my request, they refuse to give me my money ba...