LivU Charged My Account $4 but Did Not Add My Coins

On July 26, 2026, at around 3:40 a.m., I made a payment of ₺189 (approximately $4) from my Akbank account to Halkbank accounts through the FAST bank transfer method for the LivU app. Although the transaction appears as successful in my bank account, the coins were not credited to my LivU account.

I made this payment for my account with the username “Jazz” and user ID 4232422294. Since the transaction was completed successfully, I did not feel the need to contact my bank or app support at that time. However, despite enough time passing since the payment, the coins have still not been added to my account.

I request that the payment be investigated and that the coins equivalent to ₺189 be added to my LivU account with the username “Jazz” and user ID 4232422294 as soon as possible. If this is not possible, I request that the payment amount be refunded to me.