Lancome

I placed an order with Lancome (Order No: LNC1000543576), but due to a shipping issue, I was told that a full refund would be processed. That was over a month ago, and I’m still waiting. Despite being repeatedly assured that “the refund will be processed today or tomorrow,” nothing has happened. I’...

I ordered a Lancome perfume from what’s listed as the official Lancome page on Trendyol. It’s a scent I’ve used for years, so I know exactly how it should look, smell, and last. I paid over ₺5000 for it, expecting the authentic product. Unfortunately, what I received is clearly not genuine. The per...

I purchased three Mother’s Day perfume gift sets directly from Lancome’s official website. I’ve used this fragrance before, and it used to last all day—sometimes even two. That’s why I trusted the brand and didn’t hesitate to pay ₺6500 in total. But the perfumes I received this time are nothing like...

I had high expectations when I purchased the Lancome UV Expert Supra Screen SPF 50+ sunscreen, especially given the brand’s prestige and the product’s high price point. Unfortunately, it turned out to be an incredibly disappointing experience. The sunscreen peels off my face in clumps, like eraser s...

I placed an online order from Lancome and was incredibly disappointed with how it arrived. The package was delivered by Yurtiçi Kargo, visibly damaged and poorly resealed with tape. The box was soft, flimsy, and completely inadequate for protecting beauty products. When I opened it, I found that my ...

Last year, I purchased a Lancome Idôle perfume under the impression that it could be easily refilled. That was one of the main selling points for me, especially considering the high price. Recently, I bought a refill bottle thinking I could save some money and reduce waste, only to find out my origi...

I ordered a product directly from Lancome’s official website during their Mother’s Day promotion. I paid for the item in full and was expecting timely delivery. Instead, the shipping company Kargoist returned my package without ever contacting me—no call, no message, no delivery attempt. I waited fo...

I placed an order for the Lancome introductory set in March via Trendyol, straight from Lancome’s official store. One of the products included, the Renergie Yeux eye cream, led to severe itching, irritation, and visible swelling around my eyes. I followed the instructions carefully and used the prod...

Hello. Back in March, I purchased the Lancome introductory set through Trendyol, directly from Lancome’s official store. One of the products in the set was the Renergie Yeux eye cream. Unfortunately, this cream caused intense itching, irritation, and noticeable swelling around my eyes after every us...

I purchased a Lancome Idole perfume gift set for Mother’s Day, expecting a luxurious experience from a premium brand. The product listing clearly stated there would be surprise gifts included—but not a single extra item came in the box. To make matters worse, the packaging was incredibly careless. T...

I purchased a Lancome La Vie Est Belle perfume from Sephora, but as soon as I opened it, I felt something was wrong—the scent did not match the original. It lacked the rich, lasting aroma I’ve always known from this fragrance. To be sure, I sent the product in for examination through Sephora’s offic...

I went to a Sephora store asking for a good-quality moisturizer. The sales consultant recommended the Lancome Triple Serum, saying it was very effective and would last me about three months. I liked the texture from the tester and trusted the advice, so I bought the smaller size for ₺3,500. I was to...

I recently purchased a 100ml bottle of Idôle perfume from Lancome official online store in Turkey. Unfortunately, when the bottle was only halfway used, the pump mechanism stopped working properly. I contacted your customer service team regarding the issue, but I was told that it was considered a cu...

On November 28, 2024, I purchased a Lancome mini beauty box from Hepsiburada with order number 4670334072. However, the lipstick was missing from the box. I submitted a missing item request and provided all the details as an attachment. Despite multiple follow-ups, I have received no updates or reso...

I placed an order on Lancome’s website, but after a week without any delivery, I contacted the shipping company in Istanbul. They told me the package was lost and they would investigate. I requested a refund, but they said it would take 15 days for the investigation. Now, it’s been 25 days, and neit...

I purchased Lancome Advanced Genifique from Sephora based on a recommendation, but I’ve seen absolutely no noticeable effects. Aside from the temporary shine right after application, the product didn’t deliver any of the promised benefits. For something that costs nearly ₺5000, it’s incredibly disap...

Hello, while researching to purchase the La Vie Est Belle perfume, the first result that appeared was a set at a specific price from Lancome’s official website. However, when I clicked the link, the product and price were nowhere to be found. This is incredibly misleading and doesn’t reflect well on...

On September 19, 2024, I purchased a perfume and lipstick from Lancome, both of which were supposed to include gifts. However, not only did they fail to send all the gifts, but they also didn’t send the lipstick. When I contacted customer service, they responded by sending me a vague image that coul...

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I purchased the Lancome Triple Cream from Sephora, and after my first application, my face turned red, though it faded within an hour. I thought maybe it had interacted with another product, so I decided to try it again on its own. This time, my skin was completely ruined—my face turned bright red, ...

There’s a fraudulent scheme operating under the Lancome brand name, where people are being scammed through video ad watching and subscription refund orders. At first, they lure you in with small payments for tasks, but later they claim system errors and demand more money from you. Believing the grou...

On September 14, 2024, I placed order LNC1000380430, which included a La Vie Est Belle Rose Extraordinaire EDP 100 ml perfume and a 10 ml gift perfume. To my shock, neither of these items were in the package when I opened it. I can’t believe Lancome would do this! Despite the items being listed on t...

My Lancome order LNC1000383910 hasn’t been shipped yet, and it’s been 3 days with no updates on the status. I need urgent support for its immediate dispatch. If there’s an issue with the stock availability, I request that you notify me as soon as possible. Please expedite the delivery or provide gui...

I frequently shop at Lancome’s official store, but my recent perfume purchase was disappointing – the 100 ml bottle arrived about a finger’s width short. When I contacted customer service, they simply stated, “The product is volatile, so there’s nothing we can do,” which is unacceptable for a high-v...

I purchased a mascara from Lancome’s online store and returned it the day after it arrived. It’s now been three weeks, and I still haven’t received my refund. I’ve sent multiple emails and filled out the contact form, but I haven’t received any response or update on the status. It’s incredibly frus...