I recently purchased a 100ml bottle of Idôle perfume from Lancome official online store in Turkey. Unfortunately, when the bottle was only halfway used, the pump mechanism stopped working properly. I contacted your customer service team regarding the issue, but I was told that it was considered a customer error and that no assistance could be provided. As a result, approximately 50ml of the product has become unusable. I find this extremely disappointing, especially coming from a brand like Lancôme. I purchased this product directly from your official website, trusting in the quality and service associated with your name. I sincerely hope you will reconsider your position and offer a resolution for this issue.
Last year, I purchased a Lancome Idôle perfume under the impression that it could be easily refilled. That was one of the main selling points for me, especially considering the high price. Recently, I bought a refill bottle thinking I could save some money and reduce waste, only to find out my origi...
I frequently shop at Lancome’s official store, but my recent perfume purchase was disappointing – the 100 ml bottle arrived about a finger’s width short. When I contacted customer service, they simply stated, “The product is volatile, so there’s nothing we can do,” which is unacceptable for a high-v...
I purchased three Mother’s Day perfume gift sets directly from Lancome’s official website. I’ve used this fragrance before, and it used to last all day—sometimes even two. That’s why I trusted the brand and didn’t hesitate to pay ₺6500 in total. But the perfumes I received this time are nothing like...
I purchased a Lancôme Rénergie serum at a duty-free shop during my trip to China. About three weeks after purchasing it, I noticed a problem with the pump mechanism. The product has three separate openings, each supposed to dispense different components of the serum. However, when I press the pump, ...
I purchased the La Vie Est Belle perfume directly from the official Lancôme website (Order No: LNI1000334909). I have been using it for about a week now, but the perfume has absolutely no fragrance. Whether I spray it into the air, on my wrist, or on my clothes, there is no detectable scent—it feels...
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