Lancome Refused to Help After My Idole Perfume Pump Stopped Working Halfway
I recently purchased a 100ml bottle of Idôle perfume from Lancome official online store in Turkey. Unfortunately, when the bottle was only halfway used, the pump mechanism stopped working properly. I contacted your customer service team regarding the issue, but I was told that it was considered a customer error and that no assistance could be provided. As a result, approximately 50ml of the product has become unusable. I find this extremely disappointing, especially coming from a brand like Lancôme. I purchased this product directly from your official website, trusting in the quality and service associated with your name. I sincerely hope you will reconsider your position and offer a resolution for this issue.
Dear Consumer, First of all, thank you for your interest in our company and products. The suggestions of our valued customers guide us and provide valuable contributions to our development. Regarding the discussion about our products; all explanations related to the matter have been provided to you. We hope your trust and loyalty to the brand will continue for many years. Sincerely,
Hello, I couldn't quite understand if you are expecting loyalty to your brand without proposing a solution to the problem I am experiencing. Thank you for this response that seems to be written just for the sake of writing!
