I ordered a product directly from Lancome’s official website during their Mother’s Day promotion. I paid for the item in full and was expecting timely delivery. Instead, the shipping company Kargoist returned my package without ever contacting me—no call, no message, no delivery attempt. I waited for ten days with zero updates, only to find out that the item had been returned and a refund was being processed without my consent. Lancome customer service simply blamed Kargoist, while Kargoist gave vague, unhelpful explanations without owning up to their error. Both companies are handling operations however they please, and I’m left stuck in the middle as the paying customer. I’m extremely disappointed. I demand accountability, proper communication, and immediate resolution from both Lancome and Kargoist.
I placed an order directly from Lancome’s official website expecting a premium experience, but instead I received an empty box—literally nothing inside. I immediately contacted their support team to report the issue. Shockingly, instead of investigating or taking accountability, they blamed the ship...
I placed an online order from Lancome and was incredibly disappointed with how it arrived. The package was delivered by Yurtiçi Kargo, visibly damaged and poorly resealed with tape. The box was soft, flimsy, and completely inadequate for protecting beauty products. When I opened it, I found that my ...
I placed an order with Lancome (Order No: LNC1000543576), but due to a shipping issue, I was told that a full refund would be processed. That was over a month ago, and I’m still waiting. Despite being repeatedly assured that “the refund will be processed today or tomorrow,” nothing has happened. I’...
My experience with Lancome’s online store has been extremely disappointing. My very first order never arrived—supposedly due to an issue with the shipping company. It took a long time just to get the refund processed for that missing package. Despite that rocky start, I made the mistake of placing a...
I placed an order on Lancome’s website, but after a week without any delivery, I contacted the shipping company in Istanbul. They told me the package was lost and they would investigate. I requested a refund, but they said it would take 15 days for the investigation. Now, it’s been 25 days, and neit...
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