I frequently shop at Lancome’s official store, but my recent perfume purchase was disappointing – the 100 ml bottle arrived about a finger’s width short. When I contacted customer service, they simply stated, “The product is volatile, so there’s nothing we can do,” which is unacceptable for a high-value item priced around ₺5,000.
To Lancome, I ask: if your perfume is so premium and valuable, does it truly “evaporate” while sealed, or was it filled inadequately? It shouldn’t be difficult to address this concern and ensure customers receive what they pay for. I expect Lancome to take this issue seriously and rectify the shortfall.
Last year, I purchased a Lancome Idôle perfume under the impression that it could be easily refilled. That was one of the main selling points for me, especially considering the high price. Recently, I bought a refill bottle thinking I could save some money and reduce waste, only to find out my origi...
I recently purchased a 100ml bottle of Idôle perfume from Lancome official online store in Turkey. Unfortunately, when the bottle was only halfway used, the pump mechanism stopped working properly. I contacted your customer service team regarding the issue, but I was told that it was considered a cu...
I purchased three Mother’s Day perfume gift sets directly from Lancome’s official website. I’ve used this fragrance before, and it used to last all day—sometimes even two. That’s why I trusted the brand and didn’t hesitate to pay ₺6500 in total. But the perfumes I received this time are nothing like...
On July 21, 2025, I purchased a Lancome La Vie Est Belle perfume with my credit card from the Zorlu store in Ankara. I have the official invoice and can confirm that the product was bought directly from an authorized Lancome retailer. At first, the perfume seemed fine, but after a few uses, I notic...
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