I've forgotten the password to my Konami account and need to reset it. How can I update my login information?

I can’t log into my Konami eFootball account from my Android device. After deleting the game from my phone and reinstalling it, I tried to access my old account, but I keep getting an “ID locked” warning on the screen. I know both my registered email address and my Konami ID information, yet I still...

I am unable to transfer my eFootball KONAMI account to my new device even though my account is linked and I am using the correct email and password. Every time I try to log in, I keep getting the same message saying that “some essential information may be left out.” I need assistance so I can access...

I haven’t been able to log into my Konami ID account with the username M*** on iOS since September 25, 2025. The screen shows a “Account not found” warning. I have tried all the basic steps such as resetting the password, using different networks, and trying on different devices, but the issue persi...

I used my Gmail address to receive a Konami verification code for the Efootball game, but even though I entered my email correctly, I never received any verification or password email. I also checked my spam and junk folders, but there was no email at all. Since I don’t have another email address, I...

My eFootball account isn’t opening; if it opens at all, it stops after the Konami screen and then shows nothing. I really need access to my account. I have tried reconnecting my network, but it is not working. I also turned my phone off and on again, yet the problem continues. Please tell me what I ...

Since November 1, 2025, I have been unable to access my eFootball 2025 mobile account (username: ağır_4941). My account was hacked and I cannot log in despite trying all steps including password reset. I was unable to contact KONAMI customer service, so no solution has been offered. My account had i...

My KONAMI account has been taken over by someone else — my email address was changed, and I’ve completely lost access to my account. I’ve invested a lot of time and money into the game, and I don’t want all my progress to be lost. I kindly request that my account be restored and my access reinstated...

My KONAMI eFootball mobile account was hacked last night. I had made in-game purchases totaling ₺209 — one for ₺20 and another for ₺189. My account also included the player Burak Yılmaz. The account was linked to my Google account (Yu**************@gmail.com)**. When I tried to log in last night, I...

In eFootball 2025, I accidentally selected Japan as my country/region, and now I am unable to change it back to Turkey until 365 days have passed. I have been experiencing this issue since October 1, 2025, and as of November 9, 2025, I have not found any solution. I tried to change the settings thr...

Dear Konami Support Team, I am writing to request urgent assistance regarding my Konami ID account. Unfortunately, I recently lost my mobile phone, which was the only device linked to my two-step verification system. Because of this, I am unable to log in to my Konami ID. To make matters worse, the ...

I can no longer access my E Football Konami account as it constantly shows a network error. I tried resetting my password, but my registered email has been removed and the password was changed without my authorization. As a result, I am completely locked out of my account. I have spent significant t...

My PES Mobile account (linked to n*******@gmail.com**) on my Android device was hacked around 00:58 last night. I believe my email address and password may have been changed, since when I try to log in, I receive a warning that my username or password is incorrect. In addition, when I checked my pr...

I have been unable to access my E-Football 2026 Mobile account for the past few days because I forgot the Konami-registered email address linked to it. My account username is Nebula46. I submitted a support request via email, but so far I have not received any response from Konami. While I haven’t ...

On August 25, 2025, my E-Football account “nemutluturkumdi” was deleted with no warning, email, or in-app notice. The account was not linked to any other profile and contained significant game progress plus paid content that I purchased over time. After I discovered the issue, I tried password reset...

I am trying to transfer my game data in E-Football 2026 on my Redmi Note 13 Pro 5G. When I attempt to log in with my Konami ID account, even though I enter my email and password correctly, I repeatedly get the error message: “Please contact the website administrator.” Because of this, I cannot acces...

My Efootball account, linked to the email m*********@gmail.com**, was recently stolen. On social media, a user named “tks” contacted me and asked for some of my details. After I provided this information, my account was hacked, and I have not been able to log in since. When I reached out to Konami c...

I am requesting support regarding an issue I experienced today in Konami’s Efootball PES 2025. Through a friend, I attempted to get the 105 Messi Pack. My friend created an account using his own email address, gave me the password, and I linked the account. However, afterward I was no longer able to...

I urgently need help with my Konami account. I clicked on a link that was shared claiming it would give out a free player reward, and ever since then, I haven’t been able to access my account. It appears that someone stole my account through that link and has changed the registered email address. T...

I urgently need assistance recovering my Konami eFootball account, which I used to play on my mobile device. My Gmail account—linked to the game—was recently hacked. I hadn’t added Gmail to my current phone since I had changed devices and didn’t feel the need to log in again. Unfortunately, last wee...

My Konami ID, which I use to play eFootball, was suddenly locked by the system without any warning or explanation. When I try to log in, I get a message saying, “Your Konami ID has been locked,” and I’m completely unable to access my account. I am absolutely sure I entered the correct password. Even...

My Konami account, which I’ve spent years building and investing in, was recently stolen. It was a very strong and valuable account that I put countless hours into. I even know the email address of the person who currently has access: a***********@gmail.com. Despite this information, I still haven’t...

I want to report a persistent issue I’ve been facing in PES Mobile. When I purchased my account, the selected country was set to Japan. Since I live in Turkey, I wanted to update the country setting to reflect that. However, every time I try, I get an error that says: “Country/region could not be up...

I was planning to trade my PUBG account and trusted the person I was dealing with. I handed over my account credentials first, expecting him to do the same in return. Unfortunately, he never delivered his end of the deal. Instead, he blocked me, stole my account, and even gained access to my email l...

I need the eFootball ID and password for my account. Please send me my Konami ID and password, as my game has logged out. I need to access my account to recover my players and continue playing. I really want to enjoy the game again, so I kindly request that you send me my Konami ID and password.