Konami ID Recovery Request After Unauthorized Email Change
I play eFootball on my Tecno Spark 10c Android phone using a Konami ID, and on 20 September 2026 I discovered that my account had been hacked. The person who accessed my account without authorization changed the email address linked to my Konami ID, and since then I have completely lost access to my account. In September, when I tried to reset my password, I received an email from Konami stating that the email address I entered was not associated with any Konami ID. This shows that my registered email address was modified without my consent. I also receive on my phone an “Échec du transfert de données / Impossible de transférer des données” error when I try to connect, and I can no longer access my eFootball progress or game data. I still remember the date of birth and the original email address used for this account and I am ready to provide them so that my identity and ownership of the account can be verified. I kindly request the recovery of my Konami ID and my eFootball account, and the restoration of my original email address after you have completed the necessary identity checks. I ask Konami to investigate this situation urgently, secure my account, restore my access as soon as possible and inform me of the steps taken to protect my data in the future.
