eFootball Mobile Account Hacked and Recovery Delayed

On 21 September I discovered that my eFootball mobile account had been hacked and I have not been able to log in since then. When I try to access my account via the KONAMI ID login page, I receive an “Unable to log in. Please check your login ID and password.” error message, even though I am using my correct email address and password. Today I contacted Konami support about this issue and only received an automatic email stating that I will get a response in 2–3 weeks. During this period I will remain locked out of my account, which is very frustrating, as I have invested a lot of time and effort into developing my squad, as can be seen in the attached in‑game screenshot of my team. I kindly request that my hacked eFootball mobile account be urgently investigated and recovered, and that my access to the game be restored as soon as possible. I also ask that any unauthorized activity carried out by the hacker on my account be reversed and that additional security measures be applied if necessary so that this does not happen again.