Asking For Help To Remove The Hacker Email In My Konami Account

I am a mobile eFootball player from Tanzania and I use an Android device. On October 3, 2026, I discovered that my Konami account had been hacked. When I tried to log in with my own email address, the system did not recognize my registration, and instead I saw another email address, “bananaalok631***@gmail.com”, appearing as the Konami ID. Because of this, I can no longer access or control my Konami account, even though I am the rightful owner and have previously made in‑game purchases on this account. I contacted Konami customer support, but the only answer I received was to change my password. This advice is not helpful, because I cannot even log in or confirm my account; at the moment it looks as if I no longer have any registration with my own Konami ID. I request that my account be thoroughly checked, the hacker’s email address be removed completely from my Konami account, and my own email address be restored so that I can control my account again. I also ask that any unauthorized changes or access made by the third party be investigated and reversed, and that my in‑game progress and past purchases on this account be protected. I kindly ask you to resolve this issue as soon as possible so that I can securely use my Konami account again.