I accidentally booked the wrong flight, and I've already requested a refund from Kiwi.com. How can I speed up the process?

On December 7, 2025, we purchased airline tickets through the Kiwi app with China Southern Airlines for March 5–13, 2025, in the names of Yunus Emre K** and Tuba K**, for a total amount of $1,287. However, before these dates, we tried to purchase tickets three separate times for different dates, and...

I purchased a flight ticket for the December 21 d7605 Istanbul–Kuala Lumpur flight in August, paying $232 in a single credit card charge. Due to a change in my travel plans, I submitted a cancellation request through Kiwi.com on October 3, approximately 2.5 months in advance. I received an email con...

On September 6, 2025, I canceled the flight ticket I purchased through Kiwi.com. My reservation number is 686549644. After the cancellation, I expected a $469 refund to be credited to my Garanti Bank Bonus credit card. However, despite a long wait, no payment has been made so far. I tried to contac...

On October 21, 2025, I purchased a ticket through Kiwi.com for my flight from İzmir Adnan Menderes Airport to Istanbul Sabiha Gökçen Airport with Pegasus Airlines. My reservation number is 690365951, and my carrier PNR code is 1DE838. I later canceled my flight, and Pegasus processed the refund to ...

On August 4, 2025, I purchased a Bali–Kuala Lumpur – Kuala Lumpur–Bali roundtrip ticket through Kiwi.com for 5,800 TL using my credit card. The reservation code is 664 295 940. Due to medical reasons, I requested the cancellation of my flight. I provided all required documents in full, including a ...

For my flight scheduled on September 22, 2025, I purchased a ticket through Kiwi.com and later canceled the flight. Pegasus Airlines confirmed that the refund of about $36 USD had already been processed and sent to Kiwi.com. However, I have been unable to reach anyone at Kiwi.com to receive my refu...

I booked a multi-leg flight to Europe through Kiwi.com, and my credit card was charged right away. However, the tickets were never issued, and all my reservations were canceled without explanation. I’ve been trying to resolve this for over a week now, but I’m stuck in a frustrating loop between Kiwi...

On July 21, 2025, I purchased a flight ticket from Milan to Barcelona using the Kiwi.com application. I paid approximately €74 for the ticket and an additional €50 for 10 kg of luggage. The next day, due to my limited English, I realized I had mistakenly purchased cabin baggage instead of checked ba...

I purchased a two-leg flight ticket through Kiwi.com, covering Istanbul–New York and New York–Norfolk, for a total of ₺25.873. I made the purchase in Turkish Lira through their Turkish-language website. After a schedule change by Spirit Airlines for the second leg of the journey, Kiwi.com confirmed ...

I booked a flight through www.kiwi.com, and it has been the worst experience I’ve ever had with any flight booking platform. At first, everything seemed normal—they processed the payment and issued the ticket. But when I needed to cancel, that’s where things went downhill fast. Kiwi.com charged me ...

I chose to buy my flight ticket through Kiwi.com because it was noticeably cheaper than other sites. After I paid, I received an email saying the booking was in the “confirmation process.” A few hours later, I got another email saying the ticket couldn’t be confirmed and that my payment would be ref...

On April 16th, I purchased a ticket through Kiwi.com (reservation number 5165***27). I unintentionally booked it as a'saver' fare without realizing what that entailed. My daughter accidently canceled the flight while I was seeing it on my computer screen. I indicated that it was a mistake, stated th...