I accidentally booked the wrong flight, and I've already requested a refund from Kiwi.com. How can I speed up the process?

On 15 and 16 December 2025, Kiwi.com charged my OCBC NISP bank account twice for the same WestJet flight WS2153 from Puerto Vallarta to Vancouver on 2 January 2026. The purchase was made on your website, Kiwi.com. One payment was for IDR 8,398,902 with bank reference 3987, and the second payment was...

I purchased two flight tickets through Kiwi.com: Tashkent–Dubai and Dubai–Erbil. I paid a total of approximately $594. Due to the war, these flights were canceled, and the airline stated that the ticket amount would be refunded to the intermediary company. In fact, I believe this refund should have ...

I booked a SpiceJet flight from Sharjah to Ahmedabad for 09/03/2026 through Kiwi.com via Skyscanner. On 08/03/2026 the airline cancelled this flight due to the current Middle East crisis and informed me that the full refund was transferred to Kiwi.com. However, despite this, Kiwi.com has not transfe...

I booked a trip from Bucharest Otopeni to Lahore via Dubai through Kiwi.com, with Flydubai operating the Bucharest–Dubai leg and Fly Jinnah operating the Dubai–Lahore leg. The flight was scheduled for 21 January 2026, and I cancelled it on 19 January 2026 because the airline changed the schedule in ...

On January 17, 2026, I purchased two connecting flight tickets through Kiwi.com. Our flight was scheduled for January 22, 2026, at 5:45 PM. On the morning of January 22 at 7:43 AM, just hours before departure, I canceled my tickets and requested a refund. After the cancellation, Kiwi representative...

I purchased a flight ticket through Kiwi.com on December 28, 2025, and later canceled the ticket via the platform. My reservation number is 705 818 399. Despite completing the cancellation, I have not received any refund to date, nor have I been given any clear or reliable information about the stat...

For my Zurich–Izmir flight dated January 23, 2026, I purchased a ticket today at 7:04 PM through Kiwi.com for 133 CHF using my credit card. However, even though I completed the payment, my reservation remained in “pending confirmation” status for approximately two hours, and during that time I was u...

Last year in May I cancelled my connected flight operated by WestJet and IndiGo, which I had purchased through the travel agency Kiwi.com under ticket number 8387230847640. At the time of cancellation I was clearly informed and promised that my refund would be processed and paid within 14 business d...

I booked a flight ticket through Kiwi.com for a trip on 8 November 2025 on flight AF7330, on the Athens–Paris–Marseille route. Due to a conflict in my work schedule, I had to cancel this trip, and I requested a refund. The total amount I paid for the ticket was more than 300 euros. Since my cancella...

On December 12, 2025, I requested the cancellation of my reservation number 707 474 691 through Kiwi.com. This reservation was for four people, and I paid a total of $1,565. Even though one full week has passed since the cancellation request, the status shown in my account still only says: “Refund r...

On December 7, 2025, we purchased airline tickets through the Kiwi app with China Southern Airlines for March 5–13, 2025, in the names of Yunus Emre K** and Tuba K**, for a total amount of $1,287. However, before these dates, we tried to purchase tickets three separate times for different dates, and...

I purchased a flight ticket for the December 21 d7605 Istanbul–Kuala Lumpur flight in August, paying $232 in a single credit card charge. Due to a change in my travel plans, I submitted a cancellation request through Kiwi.com on October 3, approximately 2.5 months in advance. I received an email con...

On September 6, 2025, I canceled the flight ticket I purchased through Kiwi.com. My reservation number is 686549644. After the cancellation, I expected a $469 refund to be credited to my Garanti Bank Bonus credit card. However, despite a long wait, no payment has been made so far. I tried to contac...

On October 21, 2025, I purchased a ticket through Kiwi.com for my flight from İzmir Adnan Menderes Airport to Istanbul Sabiha Gökçen Airport with Pegasus Airlines. My reservation number is 690365951, and my carrier PNR code is 1DE838. I later canceled my flight, and Pegasus processed the refund to ...

On August 4, 2025, I purchased a Bali–Kuala Lumpur – Kuala Lumpur–Bali roundtrip ticket through Kiwi.com for 5,800 TL using my credit card. The reservation code is 664 295 940. Due to medical reasons, I requested the cancellation of my flight. I provided all required documents in full, including a ...

For my flight scheduled on September 22, 2025, I purchased a ticket through Kiwi.com and later canceled the flight. Pegasus Airlines confirmed that the refund of about $36 USD had already been processed and sent to Kiwi.com. However, I have been unable to reach anyone at Kiwi.com to receive my refu...

I booked a multi-leg flight to Europe through Kiwi.com, and my credit card was charged right away. However, the tickets were never issued, and all my reservations were canceled without explanation. I’ve been trying to resolve this for over a week now, but I’m stuck in a frustrating loop between Kiwi...

On July 21, 2025, I purchased a flight ticket from Milan to Barcelona using the Kiwi.com application. I paid approximately €74 for the ticket and an additional €50 for 10 kg of luggage. The next day, due to my limited English, I realized I had mistakenly purchased cabin baggage instead of checked ba...

I purchased a two-leg flight ticket through Kiwi.com, covering Istanbul–New York and New York–Norfolk, for a total of ₺25.873. I made the purchase in Turkish Lira through their Turkish-language website. After a schedule change by Spirit Airlines for the second leg of the journey, Kiwi.com confirmed ...

I booked a flight through www.kiwi.com, and it has been the worst experience I’ve ever had with any flight booking platform. At first, everything seemed normal—they processed the payment and issued the ticket. But when I needed to cancel, that’s where things went downhill fast. Kiwi.com charged me ...

I chose to buy my flight ticket through Kiwi.com because it was noticeably cheaper than other sites. After I paid, I received an email saying the booking was in the “confirmation process.” A few hours later, I got another email saying the ticket couldn’t be confirmed and that my payment would be ref...

On April 16th, I purchased a ticket through Kiwi.com (reservation number 5165***27). I unintentionally booked it as a'saver' fare without realizing what that entailed. My daughter accidently canceled the flight while I was seeing it on my computer screen. I indicated that it was a mistake, stated th...