Kiwi.com and SunExpress Keep Delaying My €104 Refund for a Canceled Ticket
On March 16, 2026, I purchased a SunExpress airline ticket through Kiwi.com. Immediately after completing the reservation, I realized that I had selected the wrong travel date. As soon as I noticed the mistake, I canceled the ticket on the same day and submitted a request for a refund. The ticket's PNR code is L2ARPE, the Kiwi.com reservation number is 756277445, and the payment was made through PayPal in the amount of €104.
When I contacted SunExpress regarding the refund, I was informed that the ticket had already been canceled in their system and that the refund process was the responsibility of Kiwi.com. However, Kiwi.com has repeatedly stated that they are still waiting for a response from the airline. For approximately six and a half weeks, I have been receiving the same explanation without any meaningful update or progress regarding my refund.
Although my cancellation request was submitted on April 18, 2026, several weeks have now passed and the refund has still not been credited to my account. Neither Kiwi.com nor SunExpress has provided a clear, detailed, or satisfactory explanation regarding the delay. Instead, each company appears to be directing responsibility toward the other, leaving me without a resolution.
As a paying customer, I should not be forced to deal with internal communication or procedural issues between Kiwi.com and SunExpress. I expect both companies to resolve any coordination problems directly and ensure that my refund is processed promptly.
I request the immediate refund of the €104 paid for this ticket and a clear written explanation regarding the status of my case. The prolonged delay and lack of transparent communication are unacceptable, and I ask that this matter be resolved without further postponement.
