I purchased a flight ticket through Kiwi.com on December 28, 2025, and later canceled the ticket via the platform. My reservation number is 705 818 399. Despite completing the cancellation, I have not received any refund to date, nor have I been given any clear or reliable information about the status of the refund process. Under applicable consumer protection regulations, refunds are required to be completed within a maximum of 14 days, yet this period has long since passed. I have repeatedly waited for concrete progress, but the lack of action and transparent communication gives the impression that Kiwi.com does not place sufficient importance on customer satisfaction or its legal obligations. I request that this issue be resolved urgently and that the full amount of the canceled ticket be refunded to me without any deductions. Otherwise, I will exercise my legal rights and submit a complaint to the relevant authorities. I expect an immediate and clear response regarding this matter.
On December 12, 2025, I requested the cancellation of my reservation number 707 474 691 through Kiwi.com. This reservation was for four people, and I paid a total of $1,565. Even though one full week has passed since the cancellation request, the status shown in my account still only says: “Refund r...
I booked my flight through the Kiwi.com app, but due to a change in plans, I had to cancel the trip. I went ahead and submitted the cancellation through the app, and I even agreed to the deductions they apply during refunds. Despite that, I haven’t received any update or response. It’s been a while...
Last year in May I cancelled my connected flight operated by WestJet and IndiGo, which I had purchased through the travel agency Kiwi.com under ticket number 8387230847640. At the time of cancellation I was clearly informed and promised that my refund would be processed and paid within 14 business d...
I made a round‑trip flight booking on Kiwi.com under the reservation number 707 474 691 for 4 people on the Ankara–Stuttgart flight on 29 June 2026 and the Stuttgart–Ankara return flight on 28 July 2026, with a total payment of 67,080.25 TL. On 12 December 2025, I requested the cancellation of this ...
I purchased a flight ticket for the December 21 d7605 Istanbul–Kuala Lumpur flight in August, paying $232 in a single credit card charge. Due to a change in my travel plans, I submitted a cancellation request through Kiwi.com on October 3, approximately 2.5 months in advance. I received an email con...
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