Last year in May I cancelled my connected flight operated by WestJet and IndiGo, which I had purchased through the travel agency Kiwi.com under ticket number 8387230847640. At the time of cancellation I was clearly informed and promised that my refund would be processed and paid within 14 business days. However, although approximately eight months have now passed since that cancellation, I still have not received my refund. The expected refund amount was around 700 Canadian dollars, and this long delay, despite the clear promise of payment within a specific timeframe, has been very disappointing and frustrating for me. I request that my refund for ticket number 8387230847640 be processed and paid to me without any further delay, and that I be informed in writing of the refund transaction and any explanation for this excessive delay. In addition, I request to be contacted by a live customer service agent to provide me with a clear refund date and to discuss the resolution of this issue.
I booked my flight through the Kiwi.com app, but due to a change in plans, I had to cancel the trip. I went ahead and submitted the cancellation through the app, and I even agreed to the deductions they apply during refunds. Despite that, I haven’t received any update or response. It’s been a while...
I purchased a ticket to Seoul through Kiwi.com, but I received a notification that the ticket was canceled. When I requested a refund, no refund amount was displayed, and I only received an automated response stating that the process could take up to 14 days. There is no direct representative to as...
I booked a flight ticket through Kiwi.com for a trip on 8 November 2025 on flight AF7330, on the Athens–Paris–Marseille route. Due to a conflict in my work schedule, I had to cancel this trip, and I requested a refund. The total amount I paid for the ticket was more than 300 euros. Since my cancella...
I purchased a flight ticket for the December 21 d7605 Istanbul–Kuala Lumpur flight in August, paying $232 in a single credit card charge. Due to a change in my travel plans, I submitted a cancellation request through Kiwi.com on October 3, approximately 2.5 months in advance. I received an email con...
For my flight scheduled on September 22, 2025, I purchased a ticket through Kiwi.com and later canceled the flight. Pegasus Airlines confirmed that the refund of about $36 USD had already been processed and sent to Kiwi.com. However, I have been unable to reach anyone at Kiwi.com to receive my refu...
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