Through Kiwi.com, I purchased a ticket for the Thailand flight numbered G9715 dated April 14, 2026, for approximately $280. Later, the airline company canceled my flight and informed me that the ticket price would be refunded.
Despite approximately one and a half months having passed, the refund for my canceled ticket has still not been deposited into my account. When I contacted Kiwi.com customer service, I was told that I would be notified once the airline completed the refund process. However, since that conversation, I have received absolutely no updates or responses.
It is unacceptable for a refund to be delayed for such a long period of time without any proper communication or transparency toward the customer. I request that the approximately $280 ticket amount be refunded to me immediately and that I receive a clear and detailed explanation regarding the current status of the refund process.
Through Kiwi.com, I purchased airline tickets with Vietravel Airlines for a Ho Chi Minh – Bangkok flight departing on April 14, 2026, at 11:50 AM and a return flight on May 13, 2026, at 2:25 PM (VU130). My reservation number is 769913661, and the total amount of approximately $325 was charged to my ...
I purchased a Phuket–Dubai one-way flight ticket through Kiwi.com for a total of $240. My flight was scheduled for January 1, 2026, flying with Sichuan Airlines from Phuket to Dubai with a layover in Chengdu. I canceled this ticket through the system on November 25, 2025, and at the same time I sub...
Through Kiwi.com, I booked a flight reservation for the Sydney–Bangkok route scheduled for August 13. This reservation was later canceled by the company, but no refund has been provided to me. I paid approximately $497 for this ticket, and my booking ID number is 779678603. I contacted customer ser...
I booked a flight ticket through Kiwi.com for a trip on 8 November 2025 on flight AF7330, on the Athens–Paris–Marseille route. Due to a conflict in my work schedule, I had to cancel this trip, and I requested a refund. The total amount I paid for the ticket was more than 300 euros. Since my cancella...
I booked my flight through the Kiwi.com app, but due to a change in plans, I had to cancel the trip. I went ahead and submitted the cancellation through the app, and I even agreed to the deductions they apply during refunds. Despite that, I haven’t received any update or response. It’s been a while...
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