I booked a trip from Bucharest Otopeni to Lahore via Dubai through Kiwi.com, with Flydubai operating the Bucharest–Dubai leg and Fly Jinnah operating the Dubai–Lahore leg. The flight was scheduled for 21 January 2026, and I cancelled it on 19 January 2026 because the airline changed the schedule in a way that would have required me to obtain a visa for Dubai, which I could not do. My Kiwi.com booking ID is 725808941. The total amount I paid was approximately 1,500 RON. After cancelling through Kiwi.com, I contacted the help center via the in‑app support. They informed me in writing that they had applied for my refund and that, once the airline confirmed, the money would be sent to my bank account, with a deduction of 30 EUR. Despite this clear confirmation, I still have not received any refund to my bank account, and it has now been about five weeks since the cancellation and refund request. I find this delay unacceptable, especially since the cancellation was due to a schedule change that affected my ability to travel without a visa. I request that my refund of the ticket price, minus the agreed 30 EUR, be processed and paid to my bank account as soon as possible, and that I be provided with clear written confirmation and a timeline for this payment.
I purchased a Phuket–Dubai one-way flight ticket through Kiwi.com for a total of $240. My flight was scheduled for January 1, 2026, flying with Sichuan Airlines from Phuket to Dubai with a layover in Chengdu. I canceled this ticket through the system on November 25, 2025, and at the same time I sub...
I made a round‑trip flight booking on Kiwi.com under the reservation number 707 474 691 for 4 people on the Ankara–Stuttgart flight on 29 June 2026 and the Stuttgart–Ankara return flight on 28 July 2026, with a total payment of 67,080.25 TL. On 12 December 2025, I requested the cancellation of this ...
I purchased a round-trip flight from Ankara to Belgrade with Air Serbia through Kiwi.com, scheduled for October 14–17, and paid ₺5,600 via credit card. On August 12, I was informed that my flight had been canceled, and Kiwi.com stated that the refund would be processed within two months. However, d...
I am writing regarding a missed flight booked through Kiwi.com from Cameroon to Dubai, scheduled for Saturday, 17 January 2026. I was not the person who made the booking, but I was the passenger for this trip. Due to confusion and misunderstanding about the time shown on the ticket, I did not arrive...
I purchased a flight ticket from Kiwi.com for a total of 680 euros, which out of many flights included 1 Pegasus Airlines flight from Istanbul to Moldova scheduled for 29 January. Pegasus later cancelled this Istanbul–Moldova flight. When I contacted Pegasus, they informed me on 18 February that the...
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