I purchased two flight tickets through Kiwi.com: Tashkent–Dubai and Dubai–Erbil. I paid a total of approximately $594. Due to the war, these flights were canceled, and the airline stated that the ticket amount would be refunded to the intermediary company. In fact, I believe this refund should have already been transferred to Kiwi.com.
However, I have not received my refund from Kiwi.com for 21 days. Even though I contact support through the app every day, I keep receiving the same generic responses. No concrete action is being taken, and no clear information is provided about the process. I have not been asked for any additional documents or approvals; it simply feels like I am being stalled.
I request that this issue be resolved urgently and that the full $594 I paid for the two canceled tickets be refunded to me without further delay.
I purchased flights through Kiwi.com for a multi-city trip from Kuala Lumpur to Tokyo, then Tokyo to Taiwan, and from Taiwan back to Kuala Lumpur, for a total of 2,321 ringgit. On February 26, Kiwi.com informed me that they could not honor the flights, cancelled my booking, and stated that they had...
I purchased a flight ticket for the December 21 d7605 Istanbul–Kuala Lumpur flight in August, paying $232 in a single credit card charge. Due to a change in my travel plans, I submitted a cancellation request through Kiwi.com on October 3, approximately 2.5 months in advance. I received an email con...
I booked my flight through the Kiwi.com app, but due to a change in plans, I had to cancel the trip. I went ahead and submitted the cancellation through the app, and I even agreed to the deductions they apply during refunds. Despite that, I haven’t received any update or response. It’s been a while...
I booked a SpiceJet flight from Sharjah to Ahmedabad for 09/03/2026 through Kiwi.com via Skyscanner. On 08/03/2026 the airline cancelled this flight due to the current Middle East crisis and informed me that the full refund was transferred to Kiwi.com. However, despite this, Kiwi.com has not transfe...
I purchased a round-trip flight from Ankara to Belgrade with Air Serbia through Kiwi.com, scheduled for October 14–17, and paid ₺5,600 via credit card. On August 12, I was informed that my flight had been canceled, and Kiwi.com stated that the refund would be processed within two months. However, d...
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