Kiwi.com Canceled Flight Refund Dispute Over Broken Promise

On January 17, 2026, I purchased two connecting flight tickets through Kiwi.com. Our flight was scheduled for January 22, 2026, at 5:45 PM. On the morning of January 22 at 7:43 AM, just hours before departure, I canceled my tickets and requested a refund.

After the cancellation, Kiwi representatives stated in writing (via message) that although not the full amount, a portion of the ticket price would be refunded to me and that they would assist with the process. However, about a week later, they reversed their position and stated that no refund would be issued at all, contradicting their earlier written statement. Even though I paid by credit card, the promised partial refund has not been honored, and I believe I have been completely mistreated as a customer.

I request that Kiwi honor the written commitment they made after the cancellation and refund at least half of the ticket price to my credit card. I ask that the matter be reviewed transparently and that my grievance be resolved as soon as possible.

Additionally, I have experienced a separate issue with Ucuzabilet. On January 17, 2026, I purchased a connecting Pegasus Airlines ticket through Ucuzabilet. On January 22 at approximately 7:15 AM, I submitted a refund request through Pegasus. Despite canceling and requesting a refund hours before the flight, I have not received a clear or satisfactory response throughout the process.

I request that Ucuzabilet manage the refund process for my Pegasus ticket transparently and in a customer-friendly manner, and that at least half of the ticket price be refunded to me. I do not accept the withdrawal of earlier commitments during the cancellation and refund process, nor the ongoing uncertainty, and I demand that both my financial and emotional distress be addressed.