Kerastase Sent My Order to a Pickup Point – Product Security Concerns

I placed an order on Trendyol for a Kerastase hair oil product. The item was delivered to Balıkesir about five days ago, but it arrived with the package crushed and handled very carelessly. In addition, the product description stated that a gift would be included, yet no gift was sent. I repeatedly...

I placed an order through Trendyol from the Kerastase seller, and I had a discount code that Kerastase sent to new members. However, Trendyol showed the code as invalid. I contacted Kerastase customer service, and they told me to reach out to Trendyol. When I contacted Trendyol, they told me that th...

On March 7, 2025, I placed an order for two Kerastase hair serums and paid via bank transfer. It's now been more than 20 days, and I still haven’t received my package. I got an email saying my order had been shipped, but there was no tracking number provided—just a vague notice. I contacted custome...

I purchased a Kerastase shampoo and hair mask from Trendyol, and the seller was listed as Kerastase. I didn’t pay a small amount either, but when I opened my package, only the hair mask had been sent—there was no shampoo inside. When I reported this to Trendyol Assistant, I was told that a 5-busines...

I was planning to buy Kerastase hair care products, but I wanted to use the first-time purchase gift code that was supposed to be sent to my account. However, despite waiting since yesterday, the code never arrived. I kept checking, hoping it would be sent so I could place my order, but nothing happ...