I placed three separate orders from the Kerastase store on Trendyol for two Resistance series shampoos and one hair serum on November 9, November 22, and December 14, 2024. However, all of them were returned due to the shipment being "frozen" during transit.
After experiencing this issue multiple times, I contacted Kerastase, but they insisted that the problem was not on their end. Yet, when I ordered again on January 26, 2025, my shampoo and serum order has still not arrived.
I took advantage of discounts and promotional coupons, but at this point, I strongly believe Trendyol is deliberately preventing me from receiving my orders. This situation has caused me financial loss. There is no way that so many products keep getting "lost" or "returned" due to shipping issues.
I demand a clear explanation and immediate resolution from both Trendyol and Kerastase. Fix this now! Has anyone else faced the same issue?
On January 26, 2025, I placed an order for Kerastase products through Trendyol (Order #9955876404). My package was delivered on January 29, 2025, by Trendyol Express (Tracking #9175079060). The box appeared intact with no visible damage. However, when I opened it, I discovered that one of my items—...
I have been using Kerastase products for years, always purchasing from an authorized seller on Trendyol to ensure authenticity. This time, I ordered two products—a shampoo and a hair milk. However, when the package arrived, only the shampoo was inside. The hair milk, which I paid for, was missing. ...
I ordered a Kerastase shampoo on Trendyol, and while the seller shipped it, Trendyol lost my package! When I contacted live support, they told me to wait six business days, but they have no idea where my order actually is. This is completely unacceptable! What if the shipping company swaps it with a...
I purchased the Kerastase Resistance series through Boyner from a seller named “saçadair.” From the moment I started using the product for the second time, I experienced a significant increase in hair loss. My order number is hsn2025000010463. After receiving the product, I called customer service ...
I purchased Kerastase products, expecting high-quality performance given their premium pricing. However, after using the shampoo, mask, and oil, I can confidently say that they do not live up to the hype. Even lower-tier brands perform better at a fraction of the cost. Instead of improving my hair,...
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