I placed an order on Trendyol for a Kerastase hair oil product. The item was delivered to Balıkesir about five days ago, but it arrived with the package crushed and handled very carelessly. In addition, the product description stated that a gift would be included, yet no gift was sent.
I repeatedly contacted the seller about these issues. Each time they told me that the gift had been shipped, but nothing has ever arrived. I am requesting that the missing gift be sent and that the damaged product be compensated. The careless packaging and failure to deliver what was promised have caused me significant inconvenience.
I kindly request that my issue be resolved as soon as possible.
I purchased a Kerastase shampoo and hair mask from Trendyol, and the seller was listed as Kerastase. I didn’t pay a small amount either, but when I opened my package, only the hair mask had been sent—there was no shampoo inside. When I reported this to Trendyol Assistant, I was told that a 5-busines...
Kerastase shipped my order via Trendyol Express, but instead of delivering it to my address, they left it at a pickup point. This completely undermines the security of the product! How can I be sure that the contents haven’t been tampered with? I paid for a premium product and expected a reliable, d...
I placed an order through Trendyol from the Kerastase seller, and I had a discount code that Kerastase sent to new members. However, Trendyol showed the code as invalid. I contacted Kerastase customer service, and they told me to reach out to Trendyol. When I contacted Trendyol, they told me that th...
I was planning to buy Kerastase hair care products, but I wanted to use the first-time purchase gift code that was supposed to be sent to my account. However, despite waiting since yesterday, the code never arrived. I kept checking, hoping it would be sent so I could place my order, but nothing happ...
On March 7, 2025, I placed an order for two Kerastase hair serums and paid via bank transfer. It's now been more than 20 days, and I still haven’t received my package. I got an email saying my order had been shipped, but there was no tracking number provided—just a vague notice. I contacted custome...
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