The Kerastase shampoo and treatment oil products I purchased from Hepsiburada for $171 USD arrived broken, spilled, and damaged. The moment I opened the box, I saw that the products had leaked, were crushed, and were completely unusable. I also uploaded photos to the system as proof.
I immediately submitted a return request through Hepsiburada, but my request was rejected with the reason “packaging damaged/crushed.” However, this reason clearly proves that the products were already defective and damaged when they were sent to me, yet I was still treated unfairly as a consumer.
When I contacted the shipping company, they stated that the package did not have a “fragile” label, that the packaging was inadequate and careless, and that the damage was caused by the sender. Despite this, my return was not approved, and I suffered a loss of $171 USD.
My request from Hepsiburada is that my return for the defective products be accepted and that the $171 USD be refunded to me immediately.
I purchased Kerastase products, expecting high-quality performance given their premium pricing. However, after using the shampoo, mask, and oil, I can confidently say that they do not live up to the hype. Even lower-tier brands perform better at a fraction of the cost. Instead of improving my hair,...
I have been using Kerastase products for years, always purchasing from an authorized seller on Trendyol to ensure authenticity. This time, I ordered two products—a shampoo and a hair milk. However, when the package arrived, only the shampoo was inside. The hair milk, which I paid for, was missing. ...
I’ve been using Kerastase products exclusively for years and had always been satisfied—until recently. I always purchase through Sachane and follow their online hair analysis tool to select the most suitable shampoo for my hair needs. However, the last two Kerastase shampoos I purchased have complet...
On January 26, 2025, I placed an order for Kerastase products through Trendyol (Order #9955876404). My package was delivered on January 29, 2025, by Trendyol Express (Tracking #9175079060). The box appeared intact with no visible damage. However, when I opened it, I discovered that one of my items—...
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