I purchased the Kerastase Resistance series through Boyner from a seller named “saçadair.” From the moment I started using the product for the second time, I experienced a significant increase in hair loss.
My order number is hsn2025000010463. After receiving the product, I called customer service and was told that I needed to submit a return request. However, since the 14-day period had already passed, the system no longer allows an exchange or return. I was also unable to reach the seller through their own contact number, and I have not been able to find any solution.
Because the product increased my hair loss and I received no support during the return process, I am requesting a refund. I kindly ask that my issue be resolved.
I placed three separate orders from the Kerastase store on Trendyol for two Resistance series shampoos and one hair serum on November 9, November 22, and December 14, 2024. However, all of them were returned due to the shipment being "frozen" during transit. After experiencing this issue multiple t...
I purchased Kerastase products, expecting high-quality performance given their premium pricing. However, after using the shampoo, mask, and oil, I can confidently say that they do not live up to the hype. Even lower-tier brands perform better at a fraction of the cost. Instead of improving my hair,...
On January 26, 2025, I placed an order for Kerastase products through Trendyol (Order #9955876404). My package was delivered on January 29, 2025, by Trendyol Express (Tracking #9175079060). The box appeared intact with no visible damage. However, when I opened it, I discovered that one of my items—...
I purchased Kerastase’s shampoo and conditioner, both marketed as effective solutions for hair loss, with high hopes. I used the products exactly as instructed and stayed consistent, expecting to see improvement. Instead, my hair loss became significantly worse. My hair is falling out more than ever...
I’ve been using Kerastase products exclusively for years and had always been satisfied—until recently. I always purchase through Sachane and follow their online hair analysis tool to select the most suitable shampoo for my hair needs. However, the last two Kerastase shampoos I purchased have complet...
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