On January 26, 2025, I placed an order for Kerastase products through Trendyol (Order #9955876404). My package was delivered on January 29, 2025, by Trendyol Express (Tracking #9175079060). The box appeared intact with no visible damage.
However, when I opened it, I discovered that one of my items—a hair conditioner—was missing. Despite the system showing that all products were shipped together, the conditioner was simply not in the box.
It is extremely concerning that a brand like Kerastase would send out an incomplete order. Even more frustrating, I immediately reported the issue, yet I have received no response.
Kerastase, fix this now! I expect an immediate resolution and the missing product to be sent to me. Has anyone else experienced this issue? I demand a proper response!
I have been using Kerastase products for years, always purchasing from an authorized seller on Trendyol to ensure authenticity. This time, I ordered two products—a shampoo and a hair milk. However, when the package arrived, only the shampoo was inside. The hair milk, which I paid for, was missing. ...
I placed three separate orders from the Kerastase store on Trendyol for two Resistance series shampoos and one hair serum on November 9, November 22, and December 14, 2024. However, all of them were returned due to the shipment being "frozen" during transit. After experiencing this issue multiple t...
I ordered a Kerastase shampoo on Trendyol, and while the seller shipped it, Trendyol lost my package! When I contacted live support, they told me to wait six business days, but they have no idea where my order actually is. This is completely unacceptable! What if the shipping company swaps it with a...
I purchased Kerastase’s shampoo and conditioner, both marketed as effective solutions for hair loss, with high hopes. I used the products exactly as instructed and stayed consistent, expecting to see improvement. Instead, my hair loss became significantly worse. My hair is falling out more than ever...
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