I purchased an iPhone 13, and when the device was only six months old, it suddenly developed a serious system-related is...sue that caused the Wi-Fi function to stop working completely. Despite the fact that the phone was still very new and the issue was clearly technical in nature, I was informed tha
I delivered my iPhone 13, which is still under warranty, to the Apple Başar...ı service center in İzmir on March 31, 2026, due to an issue with very low
I am experiencing a serious service problem with my iPhone 16, which is still under warranty. My device has two main iss...ues: it does not charge with a cable and the screen freezes. Because of these problems, I took my phone to Apple Gürgençler Yenimahalle in Ankara and later to the Apple Bağdat Cadd
On November 20, 2025, I purchased an iPhone 17 along with an Apple Watch SE (2nd generation, 49 mm) from the 212 Vatan B...ilgisayar store. Since the very first day I bought the phone, I have been experiencing a serious issue with WhatsApp video calls, and this problem is still ongoing. When I make a W
When I plugged in my 26-day-old iPhone 16 to charge on the night of December 31 using the original charging cable that c...ame in the box and the original adapter I received from an authorized service center, burning occurred in both the cable and the adapter. The next morning, without attempting any i
I have been using iPhone devices since 2016 and have both preferred Apple products myself and recommended them to people... around me. However, the recent experience I have had with my iPhone 13 has unfortunately changed this perspective quite seriously. I purchased my iPhone 13 as a brand‑new device f
I purchased my iPhone 16 Pro Max brand new on February 26, 2025. Because the battery began to swell on its own, I delive...red the device on December 26, 2025 to Gürgençler, an Apple Authorized Reseller located in Viaport, for warranty inspection. My device remained in service for approximately 15–16 d
I purchased an iPhone 17 Pro Max 512 GB (Silver) from Hepsiburada (D-Market Inc.), invoiced on December 24, 2025. Only 1...7 days after receiving and starting to use the device, I noticed paint chipping and surface wear in multiple areas of the phone’s frame. There has been no dropping, impact, collisi
I purchased my iPhone 16 on December 19, 2025, and after the most recent update, I started experiencing a serious batter...y and charging issue. With normal use, the device can’t make it through the day—its battery drains very quickly, and the problem has reached a level that makes the phone difficult
I am writing regarding an issue with my iPhone 13 Pro Max, which I purchased on 14 February 2022 in Iraq. Since the day ...I bought it, the device has never been dropped, exposed to liquid, or subjected to any repair or external intervention, and I have always used it with great care. Despite this care
I have been using my iPhone 14 Pro for two years, and for about a month I have been experiencing a serious issue with ai...rplane mode. Even when I switch my phone to airplane mode, calls and messages continue to come through. I have tried turning airplane mode off and on again and restarting the phone
About two months ago, the iPhone 13 I purchased was damaged due to moisture from being in my pocket. First, the front ca...mera stopped working, and the next day the phone began turning on and off by itself. Two weeks ago, I went to Apple’s store where they said they would send the device to service an
I purchased an Apple iPhone 16e three days ago, and from the very first day, I have been getting a “person not detected”... error in portrait mode. I also cannot take blurred-background photos of cars, flowers, or nature. This issue is not only happening to me—many other users are experiencing the same
On November 11, 2025, I purchased an iPhone 15 for 47,000₺. When I brought the device home, it displayed an activation e...rror, and even the store was unable to complete the setup. I had to send the brand-new phone, which I hadn’t even inserted a SIM card into, to service without ever being able to us
On January 6, 2025, I purchased an iPhone 16 Pro from Apple for ₺88,778. On October 2, after plugging it in to charge, v...ertical lights and lines appeared on the screen when it was turned on, and the device also experienced overheating issues. I delivered the device to the service center on October 6
The motherboard of my iPhone 14 has malfunctioned. I purchased the device in France in July 2023 and registered it to my... passport on July 7, 2023. I used it without any issues for about a year and a month. In August 2024, the phone began to have problems—it still works but constantly shuts down and
I purchased an iPhone 16 Pro in December, and since then I have been experiencing several issues with the device. The ph...one frequently freezes, which has significantly affected my usage. I have already sent the device to service three times, but each time I was told that no issues were found and the
I have long been experiencing hardship due to Apple iCloud’s storage package pricing and policy. I use an iPhone XR and ...need approximately 442 GB of storage space, but Apple only offers 200 GB (₺129) and 2 TB (₺399) plans. The 200 GB plan is insufficient, while the 2 TB plan is far beyond my needs a
After installing the iOS 26 update on my iPhone 12 on September 17, 2025, my device began experiencing severe freezing i...ssues. The phone constantly lags and becomes unresponsive, especially when switching between apps, making smooth usage impossible. Before this update, I never had such problems, wh
About a month after they upgraded my iPhone 13, I started experiencing intermittent hearing issues when I was talking on... speakerphone. This problem has persisted since the day I got the phone and reoccurs during calls. I took it to warranty service twice before receiving assistance. After the first
About one month after purchasing my iPhone 13, I began experiencing an issue during speakerphone calls— the other party ...hears my voice cutting in and out. This has been happening since I first bought the phone and occurs during every single call. So far, I have sent the device to service twice unde
While using my iPhone 15, the device suddenly froze and shut down. I brought it to the Apple Akasya store, where they im...mediately claimed it had liquid damage—even though they had not even opened the device. I objected and requested further inspection twice, but each time the same response was given