When I plugged in my 26-day-old iPhone 16 to charge on the night of December 31 using the original charging cable that came in the box and the original adapter I received from an authorized service center, burning occurred in both the cable and the adapter. The next morning, without attempting any intervention, I delivered the phone to the Gürgençler Apple Authorized Service Center in Mersin, and since that date, I have been waiting for my device to be finalized and returned to me. Following the inspection carried out by the authorized service center and Apple, I was informed that the device was excluded from warranty coverage due to the presence of a foreign object or excessive dust inside the phone. However, as someone who uses the device only between home and work in closed environments, I find it unreasonable that such a large amount of dust could enter the phone in such a short time. The device is only 26 days old, has never been dropped, has not suffered any impact, and it is widely known that these phones are specifically marketed as water- and dust-resistant with an IP68 certification. Despite this, I do not accept the decision to exclude the device from warranty coverage based on “foreign object/dust.” After experiencing this burning issue while using only original charging accessories, I find it unfair and against consumer rights to demand payment from me for a device that is nearly new and has a completely fault-free usage history. I request that my iPhone 16 be evaluated within the scope of the warranty and replaced with a brand-new device of the same model and specifications at no cost to me.
On February 15, 2025, I purchased a brand-new iPhone 16 from MediaMarkt. However, the charging cable inside the box was defective—it does not charge the phone at all, even when using original Apple adapters. The phone only charges with a different cable, meaning the one included in the box was fault...
I purchased my iPhone 16 Pro Max brand new on February 26, 2025. Because the battery began to swell on its own, I delivered the device on December 26, 2025 to Gürgençler, an Apple Authorized Reseller located in Viaport, for warranty inspection. My device remained in service for approximately 15–16 d...
About a month ago, I purchased a brand new, sealed iPhone 16. Before the month was even up, while speaking with Apple Support over the phone, the representative remotely accessed my device and performed some tests. As a result of these tests, physical hardware issues were detected with the phone’s c...
I bought my iPhone 16 just 1.5 months ago, and I’m already facing serious issues. The phone overheats rapidly, both while charging and during regular use. It becomes so hot that it’s uncomfortable to hold. On top of that, the camera frequently freezes when I open it. I have to exit the app and reope...
I have been using iPhone devices since 2016 and have both preferred Apple products myself and recommended them to people around me. However, the recent experience I have had with my iPhone 13 has unfortunately changed this perspective quite seriously. I purchased my iPhone 13 as a brand‑new device f...
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