Apple Refused Warranty Repair For My Nearly New iPhone 13
I purchased an iPhone 13, and when the device was only six months old, it suddenly developed a serious system-related issue that caused the Wi-Fi function to stop working completely.
Despite the fact that the phone was still very new and the issue was clearly technical in nature, I was informed that the problem was considered “user error.”
When I contacted Apple Türkiye technical service in Ankara, I expected the company to either repair the device under warranty free of charge or provide a replacement, considering the phone had failed after only six months of use.
Instead, I was told that I would have to pay the full price of the device.
The fact that such an expensive product malfunctioned in such a short period of time — and that the responsibility was immediately placed on me as the customer — completely destroyed my trust in the Apple brand.
After this experience, I now actively warn people around me against purchasing an iPhone because I do not want others to experience the same frustration and disappointment.
Apple failed to stand behind a product that I purchased with my own hard-earned money, and I am sharing this complaint so that other consumers are aware of this situation and can make more cautious purchasing decisions.
