1

iPhone 16 Charging And Freezing Issue - Warranty Repair Denied

Murat
Murat
iPhone
March 27 12:30 AM35

I am experiencing a serious service problem with my iPhone 16, which is still under warranty. My device has two main issues: it does not charge with a cable and the screen freezes. Because of these problems, I took my phone to Apple Gürgençler Yenimahalle in Ankara and later to the Apple Bağdat Caddesi service point in Istanbul. I had previously experienced the same complaint and my phone was replaced once before for exactly this issue. However, I have encountered the same problem again with the replacement device. I had my charging cable and adapter checked by the service, and it was confirmed that they are original Apple products. I have never had the device opened or interfered with by any unauthorized service or person, I have always used original accessories, and there has been no liquid contact or dropping incident. Despite all this, I was told that there had been an unauthorized intervention on the device and therefore a paid repair was required. This statement does not reflect the truth, and I have never had any unauthorized intervention done on my phone. A service repair ID with the number R70519731 was created for this process. Since the same complaint previously resulted in a device replacement, this actually means that Apple accepted that the fault was not mine; yet this time they claim the device is out of warranty and demand a fee. I do not accept being asked to pay for repair for a device that is still under warranty and that I have used under normal conditions. I request that my iPhone 16 be repaired free of charge under warranty or that the device be replaced if repair is not possible. I kindly ask you to review my case in detail and respond to my request for free repair or device replacement.

Comments

Similar Complaints

1

Apple Denied Warranty on My 26-Day-Old iPhone 16 After Charging Burn

Esma
Esma
iPhone
January 23 10:22 AM34

When I plugged in my 26-day-old iPhone 16 to charge on the night of December 31 using the original charging cable that c...

My iPhone 16 Overheats and Camera Freezes

Şefkat
Şefkat
iPhone
March 16, 2025 12:34 AM42

I bought my iPhone 16 just 1.5 months ago, and I’m already facing serious issues. The phone overheats rapidly, both whil...

iPhone 16 Pro Suddenly Died and Apple Refused Free Repair

Berkay
Berkay
iPhone
January 15 4:14 PM42

My iPhone 16 Pro, which I purchased directly from Apple, is only three months old, yet it has completely stopped turning...

iPhone 16 Pro Max Battery and Screen Defect Warranty Dispute

Beytullah
Beytullah
iPhone
January 15 1:51 PM50

I purchased my iPhone 16 Pro Max brand new on February 26, 2025. Because the battery began to swell on its own, I delive...

iPhone 16 Pro Max Battery and Screen Defect Warranty Dispute

iPhone 16 Came with a Defective Charging Cable

Gülşah
Gülşah
iPhone
February 17, 2025 11:48 AM34

On February 15, 2025, I purchased a brand-new iPhone 16 from MediaMarkt. However, the charging cable inside the box was ...