I have been using iPhone devices since 2016 and have both preferred Apple products myself and recommended them to people around me. However, the recent experience I have had with my iPhone 13 has unfortunately changed this perspective quite seriously. I purchased my iPhone 13 as a brand‑new device from Vatan Bilgisayar on 21.12.2024 for ₺34,999.25. In order not to experience any problems related to the battery, I also specifically bought the charger adapter from Apple’s own online store. Despite charging the device only once a day on a regular basis and not even having any games installed, the battery health started to decline very quickly and I had to limit my usage during the day. In addition to this, I also began to experience freezing, overheating and occasional network issues on the device. Following these issues, I contacted Apple customer service several times and was informed that there was no problem with the device. However, as the problems continued, I contacted Apple’s authorized service provider Hizmet İletişim in Van and delivered the device to them on 16.01.2026, and I was told that the process had been started. On 21.01.2026, I received an SMS stating that a part was being awaited. When I spoke with Apple again, I could not obtain clear information about the part‑ordering process. In my discussions with the technical service, I was told that only a fault in the top speaker was detected and that a part was being awaited for that, and that the battery health problem was related to the software. If there is a software issue that negatively affects battery health to this extent, I believe the responsibility lies with Apple, who develops this software, not with the user. My device is still waiting at the Hizmet İletişim service in Van. All my invoices and documents are available, and I primarily request that my device be replaced; if this is not possible, I demand that it be repaired without any problems and that the performance loss I have experienced regarding the battery health be resolved. As a long‑time user of your brand, I kindly request that my grievance be remedied and that I receive a clear and explanatory response about the process.
On August 11, 2025, I purchased an iPhone 16 Pro Max from Vatan Bilgisayar in Muğla. About 10 days after purchase, I began experiencing serious camera issues. Photos have a strong yellow tint, the resolution appears low, and the front camera in particular takes visibly poor-quality pictures. When I ...
I used my iPhone 13 fully charged in the morning, and when the battery dropped to around 50%, I tried charging it again but received a “liquid error” warning. Thinking it might be the charger, I tried a different one but got the same error, and by the evening, the phone completely shut down. On 24/0...
On 31/08/2025, I purchased an iPhone 13 from the Turkcell Store and from the very first day, I have been experiencing serious issues such as overheati...
Dear Apple, For the past 3-4 months, my iPhone 14 has had serious call quality issues—my voice sounds muffled, and when using speaker mode, the other person can barely hear me. I ignored it at first, but after every software update, the problems worsened. Now, my phone also has: Slower camera perf...
I bought an iPhone 16 in February, and after just three months, the battery started swelling. I took the phone directly to the Van “Hizmet İletişim” service center. They told me the decision on repair or replacement would be made after Apple’s inspection and took the phone. Fifteen days later, witho...
Comments