I purchased my iPhone 16 Pro Max brand new on February 26, 2025. Because the battery began to swell on its own, I delivered the device on December 26, 2025 to Gürgençler, an Apple Authorized Reseller located in Viaport, for warranty inspection. My device remained in service for approximately 15–16 days.
When I went to pick up the phone and tested it before accepting delivery, I noticed three white dots on the screen, which appear to be dead pixels. I stated that I could not accept the device in this condition. The staff member informed me that they could send the phone back to the warranty service again. For this reason, I did not accept the device and returned it immediately.
I paid 110,000 TL (approximately $2,560 USD) for this device when it was new. First, the battery swelling issue occurred; then, after the warranty process, the device was returned with a defective screen, along with lagging and freezing problems. This situation has caused significant inconvenience and has seriously damaged my trust in the brand. I do not want to use a repaired device or a phone with a replaced screen.
I am requesting that my device be replaced with a brand-new, flawless unit, without any repairs being performed. I kindly ask that this process be resolved quickly and in a manner that ensures customer satisfaction regarding my device with serial number 350613322964.
I purchased an iPhone 16 Pro Max from the Apple Store in the U.S. and registered it after arriving in Turkey. However, shortly after, my phone’s screen turned completely white, making it unusable. When I contacted Apple Turkey’s technical service, they informed me that my device is not covered unde...
On August 11, 2025, I purchased an iPhone 16 Pro Max from Vatan Bilgisayar in Muğla. About 10 days after purchase, I began experiencing serious camera issues. Photos have a strong yellow tint, the resolution appears low, and the front camera in particular takes visibly poor-quality pictures. When I ...
On January 6, 2025, I purchased an iPhone 16 Pro from Apple for ₺88,778. On October 2, after plugging it in to charge, vertical lights and lines appeared on the screen when it was turned on, and the device also experienced overheating issues. I delivered the device to the service center on October 6...
I bought an iPhone 16 in February, and after just three months, the battery started swelling. I took the phone directly to the Van “Hizmet İletişim” service center. They told me the decision on repair or replacement would be made after Apple’s inspection and took the phone. Fifteen days later, witho...
On 16/09/2024, I purchased my invoiced iPhone 15 Pro device from the masterfone store of pttavm.com. While there is no problem with the device, a white light appears at the bottom of the screen of my device without any drops or anything. I have attached the photos. Since the device is under importer...
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