ING

During the process of obtaining a mortgage from ING Bank at the Eskişehir Tepebaşı branch, a home insurance policy was issued in my name without my knowledge or explicit consent. I was not provided with any policy documents, I did not give any written or verbal approval, and I did not sign any docum...

I am an ING Bank customer and on 31 January I applied for a loan of ₺500,000 via ING Bank mobile banking. Although I completed many steps, the process was prolonged and since I did not receive any SMS or e-mail, I assumed the loan was not approved; however, I later learned it was approved on 6 Febru...

I have been actively using my ING Bank credit card for approximately 7 years. On 25 January, an annual fee of ₺840 was charged to my credit card, even though my card limit is only ₺500. Moreover, this transaction appears to have been carried out via the mobile application. After this deduction, when...

I have an account with ING Bank in Kırklareli, and my account has been blocked for about 2 years. During this period, I have not been able to access my account or use my money, and despite all my attempts, the problem has still not been resolved. I contacted ING Bank customer service and also reache...

On January 20, 2026, we discovered that ING Bank had opened a bank account and issued a card in the name of my son, M**** T***** Ö*******,** without any application or request from him. Because my son previously experienced problems related to an account at another bank, this situation has caused us...

I am writing to report unauthorized payments taken from my ING Bank account by BIGO TECHNOLOGY PTE. LTD. via Airwallex (Netherlands) B.V. I have never used any BIGO application or service, and I have not given any consent for these charges. On 07-01-2026, an amount of 5.00 euros was withdrawn from m...

On November 11, 2025, around noon, I noticed that I could no longer access my ING Bank digital banking account. I had received no prior warning, explanation, or notification. When I couldn’t log in, I called customer service and was told that I would no longer be able to use my account and had to vi...

For about six months, ING Bank’s Bakırköy Branch has been regularly deducting fees for transfer and FAST transactions from my pension account. While other banks do not charge any fees for transfers or FAST transactions from pension accounts, encountering these charges at ING Bank has caused me signi...

I have been receiving my pension through ING Bank since 2022. However, my accounts were blocked by the enforcement office. Although Article 93 of Law No. 5510 and Articles 82 and 83 of the Enforcement and Bankruptcy Law clearly state that pension payments (except for alimony and premium debts) canno...

ING Bank told us over the phone that they would offer a 49% welcome interest rate. Trusting this, we deposited our money into the bank, only to find out the next day that the interest rate was not 49% but 30%. We requested that the phone recordings be reviewed, explained that they had promised us 49...

On June 18, 2025, I transferred ₺15,000 from VakıfBank to ING Bank. The recipient cannot access the funds because their account is under review. Despite calling both ING Bank and VakıfBank multiple times, and even receiving a call from ING on Friday, June 19, 2025, stating that the funds had been re...

My father had taken out a loan from ING Bank and sadly passed away on June 4. The loan was issued through the Trabzon branch, which, like many others in Turkey, has since been closed. We are trying to cancel the insured loan, but no one is assisting us. We tried contacting NN Life Insurance, but the...

First, I sent my details to the bank to become an ING Bank customer and as a result, I was sent a card. The card was sent as Troy, they made me go through a tedious process again to send the card with the Visa logo and re-applied. I had made a customer application before Eid to use Apple Pay during ...

ING Bank does not provide free credit cards. Despite the regulation by the Banking Regulation and Supervision Agency requiring banks to offer no-fee credit cards, they don’t comply! This place has completely turned into a banana republic. No one respects the law or regulations anymore—everyone does ...

Shares from my personal account on the ING Trader platform were sold and transferred to the Mecidiyeköy Tax Office without my authorisation. This unauthorised transaction has raised serious concerns, and I am still awaiting a clear explanation from ING Trader Securities. I anticipate that my sold sh...

On December 4, 2024, ING Bank’s Dikmen branch arranged a private credit home insurance policy (Policy Number: 29313612) linked to my mortgage loan without my consent or knowledge, charging me ₺4,911. I was told to visit the branch to address the issue. I am requesting the cancellation of this policy...

Despite being a customer of ING for 15 to 20 years, I cannot reach their customer service. This clearly reflects the lack of respect they have for their customers and the significant decline in their service quality. Just a year ago, I could connect instantly, so what changed to lead to such an unfo...

ING Bank is unbelievably frustrating. I had my number and account closed a while ago, and naturally, I expected my number to be removed from their system. Despite my request, the person handling the process didn’t delete my number, and now it’s still in the system. Last week, I took out a loan throu...

The system simply isn't working when I try to get a fresh PIN for my mobile internet banking. I have tried several times to reach customer service, but I can not seem to get through to anyone who could really assist. Rather than addressing my concern, I find myself asked a lot of pointless questions...