On 4 August 2026 I was called on my mobile phone by a person named Erdem, calling from the number +90 536 6** 22 19, who... introduced himself as an ING Corporate Customer Representative. Because I am a lawyer, he stated that I should open a commercial current account with your bank, give two automatic
My ING Bank account was unexpectedly blocked two days ago without any prior notice, explanation, or justification. I hav...e approximately ₺70,000–₺75,000 in the account, and I urgently need access to these funds for the weekend. However, I am now completely unable to access my money. To make matters
Today, 07.07.2026, around 12:00 noon, I made an EFT transfer of ₺85,000 via the ING Bank mobile application, but the mon...ey has still not reached the recipient’s account. Since it was a high amount and time-sensitive, this delay has put me in a difficult situation. After noticing that the transfer ha
I am experiencing a serious grievance regarding ING Bank's ₺3,500 refund campaign. When the campaign was first offered t...o me, I immediately called customer service and asked for all the details. During this conversation, it was clearly stated that I was eligible to benefit from the campaign. Relying
I use a personal account at your bank and as of today I have discovered that my account has been blocked without any pri...or notice. When I tried to log in to mobile banking, I saw that my password constantly gives an error, and even when I attempt to change it, the system does not allow it. Because o
"Thank you"
I hold a personal current account with ING Bank in Turkey. On 05.06.2025 my... account was suddenly blocked and since then I have not been able to access
On March 25, 2026, I canceled my auto insurance policy with Allianz (Policy No: 0001-0210-63365674), and a refund of app...roximately $280 was issued by Allianz to my ING Bonus Card credit card (last four digits: 9083). Allianz has also provided me with an official receipt confirming that the refund wa
My ING Bank mobile banking account has been blocked for approximately 3 days due to security reasons, and this situation... is putting me in a very difficult position because I am a cancer patient. The block was placed on my account at the Istanbul Pendik branch. I am currently living in Trabzon, and d
During the process of obtaining a mortgage from ING Bank at the Eskişehir Tepebaşı branch, a home insurance policy was i...ssued in my name without my knowledge or explicit consent. I was not provided with any policy documents, I did not give any written or verbal approval, and I did not sign any docum
I am an ING Bank customer and on 31 January I applied for a loan of ₺500,000 via ING Bank mobile banking. Although I com...pleted many steps, the process was prolonged and since I did not receive any SMS or e-mail, I assumed the loan was not approved; however, I later learned it was approved on 6 Febru
I have been actively using my ING Bank credit card for approximately 7 years. On 25 January, an annual fee of ₺840 was c...harged to my credit card, even though my card limit is only ₺500. Moreover, this transaction appears to have been carried out via the mobile application. After this deduction, when
I have an account with ING Bank in Kırklareli, and my account has been blocked for about 2 years. During this period, I ...have not been able to access my account or use my money, and despite all my attempts, the problem has still not been resolved. I contacted ING Bank customer service and also reache
On January 20, 2026, we discovered that ING Bank had opened a bank account and issued a card in the name of my son, M***...* T***** Ö*******,** without any application or request from him. Because my son previously experienced problems related to an account at another bank, this situation has caused us
I am writing to report unauthorized payments taken from my ING Bank account by BIGO TECHNOLOGY PTE. LTD. via Airwallex (...Netherlands) B.V. I have never used any BIGO application or service, and I have not given any consent for these charges. On 07-01-2026, an amount of 5.00 euros was withdrawn from m
On November 11, 2025, around noon, I noticed that I could no longer access my ING Bank digital banking account. I had re...ceived no prior warning, explanation, or notification. When I couldn’t log in, I called customer service and was told that I would no longer be able to use my account and had to vi
For about six months, ING Bank’s Bakırköy Branch has been regularly deducting fees for transfer and FAST transactions fr...om my pension account. While other banks do not charge any fees for transfers or FAST transactions from pension accounts, encountering these charges at ING Bank has caused me signi
I have been receiving my pension through ING Bank since 2022. However, my accounts were blocked by the enforcement offic...e. Although Article 93 of Law No. 5510 and Articles 82 and 83 of the Enforcement and Bankruptcy Law clearly state that pension payments (except for alimony and premium debts) canno
I received my ING Bonus Gold credit card about 10 years ago from the Istanb...ul Ataşehir branch. At the time, I was told that no annual fee would be cha
ING Bank told us over the phone that they would offer a 49% welcome interest rate. Trusting this, we deposited our money... into the bank, only to find out the next day that the interest rate was not 49% but 30%. We requested that the phone recordings be reviewed, explained that they had promised us 49
On June 18, 2025, I transferred ₺15,000 from VakıfBank to ING Bank. The recipient cannot access the funds because their ...account is under review. Despite calling both ING Bank and VakıfBank multiple times, and even receiving a call from ING on Friday, June 19, 2025, stating that the funds had been re
My father had taken out a loan from ING Bank and sadly passed away on June 4. The loan was issued through the Trabzon br...anch, which, like many others in Turkey, has since been closed. We are trying to cancel the insured loan, but no one is assisting us. We tried contacting NN Life Insurance, but the
First, I sent my details to the bank to become an ING Bank customer and as a result, I was sent a card. The card was sen...t as Troy, they made me go through a tedious process again to send the card with the Visa logo and re-applied. I had made a customer application before Eid to use Apple Pay during
"Thanks to Branch Manager Y**** G***... and representative S**** Ç**.. :) The security guard was also good, and they have a nice, mini bank-cafe style atmosphere."
