ING Bank Account Blocked for Security Review, Unable to Access My Funds
I use a personal account at your bank and as of today I have discovered that my account has been blocked without any prior notice. When I tried to log in to mobile banking, I saw that my password constantly gives an error, and even when I attempt to change it, the system does not allow it. Because of this situation, I cannot access my account or carry out any transactions. I contacted customer service to understand the reason and was informed only that my account was taken under review “for security reasons”. However, I was not given any information about how long this review would take, how I would be informed of the result, or what exactly the suspicion or problem was. All my money is currently in this account, and I am unable to use my own funds due to this unexplained block. I request that my account be urgently reactivated or that a clear and detailed explanation be provided regarding the reason for the block and the review process, and that I be allowed to access my funds as soon as possible.
Progress
I was using my current (non-term) account at ING Bank regularly to make daily payments to my employees and for transfers between my own accounts. After the last transfer I made from my account at another bank to my ING account, I discovered that on 30.06.2026 my account was blocked without any warning or notification. Since that day I have not been able to access my account, so I cannot make employee payments on time nor use my own money.
I went to the branch in Antalya Kepez to which my account is attached and called customer service. However, through both channels I was only told that the account is “under review”; no other reason, written or verbal detailed explanation was provided. My daily operations are disrupted, and because my employees' salaries and payments go through this account, both my business workflow and commercial reputation are being negatively affected. Being unable to use my own funds and being left in uncertainty for days is causing me serious material and moral hardship.
I request ING Bank to lift the block on my current account immediately, allow me to withdraw the money in my account without problems, and inform me clearly, in detail, and satisfactorily about why the account was blocked. I want the hardship I am experiencing to be resolved urgently.
I still haven't received a response from you; I want my block removed as soon as possible.
