ING Bank EFT Transfer Delayed, Recipient Has Not Received Funds
Today, 07.07.2026, around 12:00 noon, I made an EFT transfer of ₺85,000 via the ING Bank mobile application, but the money has still not reached the recipient’s account. Since it was a high amount and time-sensitive, this delay has put me in a difficult situation. After noticing that the transfer had not gone through, I called ING Bank customer service and was informed that the transaction was under review, but despite this, the money has still not been transferred to the other party’s account. I have not received any clear information about the reason for the delay or when it will be completed. I request that this EFT transaction be completed and the money transferred to the recipient’s account immediately, and that I be informed clearly and in writing about the status of the transaction.
Hello, we would like to inform you that we have received and reviewed your message. We will get back to you regarding the matter as soon as possible. You can submit complaints, suggestions, and requests regarding our bank's products and services. Thank you.
The investigation for your report number 2865033 is ongoing. We have informed our teams about the matter. Your request will be resolved as soon as possible and you will be contacted. We wish you a good day.
