ING Bank Blocked My Account and I Cannot Access My Balance
I hold a personal current account with ING Bank in Turkey. On 05.06.2025 my account was suddenly blocked and since then I have not been able to access it. There is approximately ₺10,000 in this account, and I currently cannot use or withdraw this money. When I contacted ING Bank about this situation, I was only told to visit a branch. However, the nearest branch is about 250 km away from my home, so going there in person is not realistically possible for me. Despite this, I have not received any clear information about why my account was blocked or what I am supposed to do to resolve the issue. I request that my personal current account be urgently unblocked and that I be allowed to access my ₺10,000 balance again. If there is any issue related to my account, I also expect ING Bank to clearly and promptly inform me in writing about the reason for the blockage and the necessary steps to resolve it.
Progress
As I mentioned, today I received a message stating that, due to your bank's risk policies, we cannot use a new product, incoming funds will be restricted, and we will only be able to withdraw the remaining balance from an ATM or a branch. When I went to the ATM, your bank says this is not allowed. The nearest branch is 270 km away in Ankara. I urgently request assistance to withdraw the money from an ATM.
Hello, we would like to inform you that we have received and reviewed your message. We will get back to you regarding the matter as soon as possible. You can submit complaints, suggestions, and requests regarding our bank's products and services. Thank you.
The investigation for your report number 2856761 is ongoing. We have informed our teams about the matter. Your request will be resolved as soon as possible and you will be contacted. Have a good day.
Thank you
Thank you
