First, I sent my details to the bank to become an ING Bank customer and as a result, I was sent a card. The card was sent as Troy, they made me go through a tedious process again to send the card with the Visa logo and re-applied. I had made a customer application before Eid to use Apple Pay during my vacation abroad, but due to their own irresponsibility, the card arrived after Eid. The crux of the matter is that the card that arrived after the holiday had a problem and could not be added to Appe Pay and I created a support request. They did not even inform me that they were investigating, let alone dealing with the request. Based on this information on their official website, this is officially fraud and misrepresentation in order to attract customers. If anyone wants to become a customer, I hope they see this complaint and reconsider. I will also apply to the necessary authorities for misrepresentation and this situation I have fallen into
I opened a new account with İş Bankası and applied for a Blackcard. However, the card sent to me is not a Mastercard or Visa, but a Troy card. This card absolutely does not meet my needs. Despite repeatedly calling customer service to rectify the situation, no solution was provided. I waited for app...
Ingbank does not care about its customers and holds their money during holidays without accruing interest. Do not trust them with your money. The bank is also unreachable. The week before the Bayram holiday, I opened an account and earned interest for four days. On Friday at 10 PM, I transferred mor...
ING Bank does not provide free credit cards. Despite the regulation by the Banking Regulation and Supervision Agency requiring banks to offer no-fee credit cards, they don’t comply! This place has completely turned into a banana republic. No one respects the law or regulations anymore—everyone does ...
While in Amsterdam, Netherlands, I tried to use my Troy card for purchases, but it did not work, even though my card was enabled for international transactions. Worse, it also failed when I tried to book a hotel on Booking.com. This caused a major inconvenience during my trip. If I hadn’t brought a...
I tried to buy a yearly subscription from Disney Plus. Despite the stated ₺649.99 annual fee, a total of ₺695.71 was deducted from my ING Bank card. Upon contacting customer service to address the charge, they explained that the additional amount had been deducted as a commission by the bank and sug...
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