I Did Not Receive My Money Transfer

Goncagül
ING
47

On June 18, 2025, I transferred ₺15,000 from VakıfBank to ING Bank. The recipient cannot access the funds because their account is under review. Despite calling both ING Bank and VakıfBank multiple times, and even receiving a call from ING on Friday, June 19, 2025, stating that the funds had been released to my account, the money still hasn’t been deposited as of today, June 25, 2025. I am filing a complaint regarding this unresolved issue.

ING
June 26, 2025 3:09 PM (1 day after complaint)

Hello, we would like to inform you that we have received and reviewed your message sent to us. We will get back to you regarding the matter as soon as possible. Thank you.

ING
June 26, 2025 3:09 PM

The investigation regarding your notification number 2766011 is ongoing. We have informed our teams about the issue. Your request will be resolved as soon as possible and you will be contacted. We wish you a good day.

Goncagül
June 26, 2025 3:15 PM

When will there be a solution?

Goncagül
June 26, 2025 3:15 PM

No solution

Goncagül
July 6, 2025 4:36 PM

The other party resolved it

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