I Face ING Bank Refund Delay After Allianz Insurance Cancellation

On March 25, 2026, I canceled my auto insurance policy with Allianz (Policy No: 0001-0210-63365674), and a refund of approximately $280 was issued by Allianz to my ING Bonus Card credit card (last four digits: 9083). Allianz has also provided me with an official receipt confirming that the refund was successfully processed.

However, despite 39 days having passed since the transaction, and despite me sharing the refund receipt with ING Bank and reporting the issue multiple times, the refunded amount has still not been reflected on my credit card.

I have contacted ING Bank customer service many times, but each time I have only received a generic response stating that “your transaction is under review,” with no concrete action taken. As a result, I have been seriously inconvenienced by ING Bank’s failure to resolve this issue.

As of today, I have also filed a formal complaint with the Banking Regulation and Supervision Agency (BDDK), and depending on the outcome, I am considering initiating legal action and terminating all my accounts and credit card relationships with ING Bank.

I request that the refund amount be immediately reflected on my ING Bonus Card and that I be provided with a clear and detailed written explanation of the reason for this delay and the actions taken during this process.